Technology & Innovation APAC

October 19 – 20, 2021  |  Live Virtual Experience

Early Access

Oct 15
  • 12:00 pm – 4:00 pm AEDTOnDemand Sessions
  • 12:00 pm – 4:00 pm AEDTSpotlight Sessions

Early Access

Oct 18
  • 12:00 pm – 4:00 pm AEDTOnDemand Sessions
  • 12:00 pm – 4:00 pm AEDTSpotlight Sessions

Tuesday

Oct 19
  • 12:00 pm – 12:40 pm AEDTOpening Remarks & Keynote Session
  • 12:45 pm – 1:05 pm AEDTBreakout Sessions
  • 1:10 pm – 1:30 pm AEDTCase Study Sessions
  • 1:30 pm – 1:50 pm AEDTMarketplace Break & Networking
  • 1:50 pm – 2:35 pm AEDTBreakout Sessions
  • 2:40 pm – 3:00 pm AEDTCase Study Sessions
  • 3:00 pm – 3:20 pm AEDTMarketplace Break & Networking
  • 3:20 pm – 3:50 pm AEDTKeynote Sessions
  • 3:50 pm – 4:10 pm AEDTGuest Performer

Wednesday

Oct 20
  • 12:00 pm – 12:30 pm AEDTKeynote Session
  • 12:35 pm – 12:55 pm AEDTBreakout Sessions
  • 1:00 pm – 1:20 pm AEDTCase Study Sessions
  • 1:20 pm – 1:50 pm AEDTMarketplace Break & Networking
  • 1:50 pm – 2:10 pm AEDTCase Study Sessions
  • 2:15 pm – 2:35 pm AEDTBreakout Sessions
  • 2:40 pm – 3:20 pm AEDTKeynote Sessions
  • 3:20 pm – 3:25 pm AEDTClosing Remarks

Early Access Oct 15

12:00 pm – 4:00 pm AEDT

Overview of Early Access Day

We are granting early access to the platform on Friday, October 15 and Monday, October 18 to ensure that attendees are fully prepared for our live event days. At this time, you can begin to build your personalised agenda, create your profile, and watch a handful of sessions that are available for early access viewing.

Attendee Orientation

Join us for the Technology & Innovation APAC attendee orientation. Our event programme manager will take you on a tour of the platform as well as share planning and engagement tips to help you get the most out of the event!

The Value Propositions Of Diversity, Equity, And Inclusion In Tech

Technology can innovate and shape our lives in magnificent ways. Diversity, Equity, and Inclusion can contribute to that innovation in new and exciting ways. Join Jordan Mitchell and Forrester’s Katy Tynan to discuss how finding the value proposition of DEI within your functions can revolutionise results.

Speakers:
Katy Tynan, Principal Analyst, Forrester
Jordan Mitchell, Global DEI Engagement Partner, Sprout Social

Inclusion And The Math Of Equity

What does inclusion mean and what are the implications if we truly want to be an equitable organization? Schindler’s Inclusion Scale explains how inclusion relates to tolerance, equality, empathy and equity. The session reveals the surprisingly radical implications of equity based on a mathematical model.

Speakers:
Eric Way, Global Head of Inclusion, Diversity and CSR, Schindler Group

Start Today: A Practical Framework For Using Instant Feedback To Power Real-Time CX

Lag time in customer feedback won’t cut it. Market conditions and customer sentiments move too fast for an outdated customer feedback system that takes weeks or months to go from collection to insights. Recorded at our recent CX event, join Steve Peltzman, Forrester’s chief business technology officer and head of FeedbackNow, as he offers a practical, actionable framework for implementing real-time CX operations at your organization. Plus, get an overview of some of the technologies that can help you revolutionize your customer experiences.

Speakers:
Steven Peltzman, Chief Business Technology Officer, Forrester

Spotlight Sessions

See the full list of available Spotlight Sessions here. These sessions offer exposure to leading technology providers with solutions that align to your key initiatives.

Early Access Oct 18

12:00 pm – 4:00 pm AEDT

Overview of Early Access Day

We are granting early access to the platform on Friday, October 15 and Monday, October 18 to ensure that attendees are fully prepared for our live event days. At this time, you can begin to build your personalised agenda, create your profile, and watch a handful of sessions that are available for early access viewing.

Attendee Orientation

Join us for the Technology & Innovation APAC attendee orientation. Our event programme manager will take you on a tour of the platform as well as share planning and engagement tips to help you get the most out of the event!

The Value Propositions Of Diversity, Equity, And Inclusion In Tech

Technology can innovate and shape our lives in magnificent ways. Diversity, Equity, and Inclusion can contribute to that innovation in new and exciting ways. Join Jordan Mitchell and Forrester’s Katy Tynan to discuss how finding the value proposition of DEI within your functions can revolutionise results.

Speakers:
Katy Tynan, Principal Analyst, Forrester
Jordan Mitchell, Global DEI Engagement Partner, Sprout Social

Inclusion And The Math Of Equity

What does inclusion mean and what are the implications if we truly want to be an equitable organization? Schindler’s Inclusion Scale explains how inclusion relates to tolerance, equality, empathy and equity. The session reveals the surprisingly radical implications of equity based on a mathematical model.

Speakers:
Eric Way, Global Head of Inclusion, Diversity and CSR, Schindler Group

Start Today: A Practical Framework For Using Instant Feedback To Power Real-Time CX

Lag time in customer feedback won’t cut it. Market conditions and customer sentiments move too fast for an outdated customer feedback system that takes weeks or months to go from collection to insights. Recorded at our recent CX event, join Steve Peltzman, Forrester’s chief business technology officer and head of FeedbackNow, as he offers a practical, actionable framework for implementing real-time CX operations at your organization. Plus, get an overview of some of the technologies that can help you revolutionize your customer experiences.

Speakers:
Steven Peltzman, Chief Business Technology Officer, Forrester

Spotlight Sessions

See the full list of available Spotlight Sessions here. These sessions offer exposure to leading technology providers with solutions that align to your key initiatives.

Tuesday Oct 19

12:00 pm – 12:10 pm AEDT

Welcome & Opening Remarks

Speakers:
Sam Higgins, Principal Analyst, Forrester

12:10 pm – 12:40 pm AEDT

Keynote Session

The Creativity Boom Ushers In New Growth

History shows that a period of great prosperity follows times of great turmoil. Welcome to the Creativity Boom, an era of rapid economic growth and expansion, driven by novel solutions, breakthrough products, and innovative ideas. Behind them all is the energy of creativity, a new tool for firms to supercharge their problem-solving capacity. Join Forrester’s Technology & Innovation 2021 to uncover how creativity can help your firm create distinction and advantage in the market.

Speakers:
Jay Pattisall, Principal Analyst, Forrester
Ted Schadler, VP, Principal Analyst, Forrester

12:45 pm – 1:05 pm AEDT

Breakout Sessions

Strategy
Make The Automation Fabric Your Foundation Of Creativity

You can choose to use robotic process automationintelligent automation, low code, and other process automation tools tactically and incrementally. Or you can use them to upgrade your operating model for digital business, transform customer experience, innovate at scale, and unleash the creativity of your people. In this session, we describe how different automation technologies are converging into a single automation fabric, which holds the promise of creating breakaway value within your digitisation roadmaps.

Speakers:
Leslie Joseph, Principal Analyst, Forrester

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Practices
Creating A Product-Centered IT Operating Model For Adaptiveness

More than 90% India purchase influencers say delivering IT projects more quickly is a priority for them in the next 12 months. The old model of driving work across functionally specialized teams through a project plan has failed repeatedly. Deep functional specialization makes way for cross-functional, mission-oriented, and highly collaborative teams morphing into product-centered IT organizations. Forrester’s future-fit operating model includes product-centered ITOMs as a key element to redeploy resources adaptively and creatively to rapidly respond to volatile business environments. This session shows you why product-centered IT works and how to get started.

Speakers:
Vasupradha Srinivasan, Senior Analyst, Forrester

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1:10 pm – 1:30 pm AEDT

Case Study Sessions

Attendees get seamless exposure to leading technology providers with solutions that align to your key initiatives.

HCL Volt MX: How Low Code Transforms the Energy & Utilities Industry

Over the past year, the energy industry witnessed a drastic change in consumption patterns and had to confront the fact that it was not digitally prepared for the global pandemic. Digital-forward energy organizations turned to low code and mobile innovation to handle field management, customer engagement, digital operations and more, in the new normal. This session covers how this industry adapted using low code and what you can do to prepare yours for the future.

Please note, by viewing this sponsor’s session you will be included in the sponsor’s session lead report.

Speakers:
Prakash Menon, HCL Energy & Utility Industry Principal, HCL
Andrew Manby, Head of Product Management, HCL Digital Solutions at HCL Software

Informatica: In the cloud, the only thing you own is your data

Enterprises are looking to accelerate their digital transformation are modernising or consolidating analytics and applications in the cloud. Specifically, on-premises data warehouses or lakes and legacy applications. But how do you avoid common challenges such as cost overruns, resource constraints and complexity with technology and operationalisation?

Through Simplicity, Productivity and Scaling through templates, driven by An Intelligent Data Cloud built on a cloud-native, AI-powered, microservices- and API-based platform.

Dan will take you through how organisations are efficiently handling the complex challenges of dispersed and fragmented data to truly innovate with their data on any platform, any cloud, multi-cloud and multi-hybrid. Join this session to see how one-cloud can catalog, ingest, integrate, prep, cleanse, master, and share all of your data, wherever it is, process it in any way you want, ensure it’s trusted and democratized on a foundation of governance, while delivering intelligent insights with a 360-degree view of your business.

Please note, by viewing this sponsor’s session you will be included in the sponsor’s session lead report.

Speakers:
Daniel Clarke, Director, Hybrid Cloud and Analytics, APJ, Informatica

Red Hat: Banking in a Digital World

The pandemic has had a profound impact on the ways of working and the business landscape. This impact is subsequently driving banking and finance institutes to accelerate their digital transformation plans as customers’ needs change in response to life with COVID-19.It has led to a great surge in digital payments and pushed India ahead of many cash-lite economies around the world.

Digital Innovation is at the heart of IndusInd to bring convenience & simplicity towards its banking services for its customers. The bank embraced digital transformation to improve the experience of both its banking customers and users of its back-end technology, including employees and external providers and developers who use the platform to build and run applications. IndusInd Bank is one of more than 100 case studies identified as part of the World Economic Forum’s Digital Transformation of Industries initiative. Using Red Hat technology, the bank decided to transform its existing IT infrastructure to cope with the increase in payment transactions and customers, gain agility and future-proof growth.

Please note, by viewing this sponsor’s session you will be included in the sponsor’s session lead report.

Speakers:
Biswa Chakravorty, Head - Information Technology, Indusind Bank

1:30 pm – 1:50 pm AEDT

Marketplace Break & Networking

Drop-In Discussion

Ever wanted the chance to go backstage and be a part of the conversations that go on in the Green Room? Well now is your time! In these sessions, delegates will have the opportunity to engage with our Forrester analysts and delve deeper into the frameworks and thought-leadership revealed in their sessions. 

Come with your questions or join as a listener, for this analyst-led, low-pressure group format that enables conversations, networking and engagement on popular technology and innovation topics. You won’t want to miss it!

The Automation Fabric: How To Make It Real

Join speaker and Principal Analyst Leslie Joseph to discuss the automation fabric, how to align your automation efforts with this changing technological cycle and how to plan for breakaway value within your digitization roadmaps.

Speakers:
Leslie Joseph, Principal Analyst, Forrester

1:50 pm – 2:10 pm AEDT

Breakout Sessions

Practices
Learn From Crises To Establish Leading Innovation Practices

The pandemic stimulated creativity and innovation overnight. What did innovation leaders do differently during a time of so much uncertainty? How did these companies manage to stay close to their customers? How could they spark their employees’ creativity? We will answer these questions in the session and will provide guidance about how to apply the learnings from the crisis in your company independent of size, industry, and innovation maturity.

Speakers:
Bernhard Schaffrik, Principal Analyst, Forrester

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Platforms
Panel: Modern Platform Strategies For A Winning Experience Architecture

Modern platforms underpin everything in your business. They must support your customer and employee experiences and must be composable to support agility and creativity. In this interactive panel, you’ll learn about what makes a modern platform, types of platforms, how to get going from any starting point, and the importance of a unifying experience architecture.

Speakers:
Liz Herbert, VP, Principal Analyst, Forrester
Amanda LeClair, Senior Analyst, Forrester
Joe Cicman, Senior Analyst, Digital Transformation, Forrester

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2:15 pm – 2:35 pm AEDT

Breakout Sessions

Platforms
Using Cloud-Native As Your Platform For Accelerating Innovation

Cloud has evolved from its roots in the data centre to a new generation of container-based technologies accelerating innovation all the way to the edge. In this session, Charlie Dai will introduce the importance of cloud native and analyse the core business value of a range of technologies — such as containers, Kubernetes, microservices, service mesh, and serverless — with a series of customer cases from cloud-native pioneers in major verticals, providing strategic recommendations to accelerate creative innovation.

Speakers:
Charlie Dai, VP, Research Director, Forrester

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People
Make Your People The Key To Creativity

Creativity is the human resource that will differentiate your offerings. Processes, technologies, and policies cannot achieve creativity. But they can support your people as they creatively solve problems, innovate, and collaborate. New data shows what is standing in the way of greater creativity at work; this session will explain how creativity as a human resource requires a comprehensive review of your workforce strategy. We’ll guide you to listen to employees, invest in their development, and equip them with the intelligent technologies necessary to do their current jobs and invent the jobs you need in the future of work.

Speakers:
Betsy Summers, Principal Analyst, Forrester

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2:40 pm – 3:00 pm AEDT

Case Study Sessions

Attendees get seamless exposure to leading technology providers with solutions that align to your key initiatives.

McKinsey: America’s Cup Sailing, Using AI to Make Emirates Team New Zealand Fly

The America’s Cup, the oldest trophy in international sport, is competitive sailing’s most coveted prize. When the 36th edition began in early March, the race’s defending champion, Emirates Team New Zealand, hit the water having utilized a new crewmember: an AI bot created by McKinsey. It turned out to be a winning combination. On March 17, the Kiwis successfully defended their title against the Italian challengers, Luna Rossa Prada Pirelli, winning their fourth America’s Cup. In this session, we will explain the application of reinforcement learning and how it can be leveraged across a range of industries.

Please note, by viewing this sponsor’s session you will be included in the sponsor’s session lead report.

PhoenixDX: How Certis Australia Transformed Their Business with Technology

For Certis Security, security is also about ops-tech. They combine advanced security, facilities management and customer experience into a single holistic service, supported and underpinned by technology. To solve a problem in their largest client, they stepped into a digital transformation journey that took them from processing manually handwritten reports to a company that makes technology a competitive advantage.

Please note, by viewing this sponsor’s session you will be included in the sponsor’s session lead report.

Speakers:
Ying Loong Lee, Managing Director and Head of Protective Services and Strategic Operations Technology, Certis Security Australia

3:00 pm – 3:20 pm AEDT

Marketplace Break & Networking

3:20 pm – 3:50 pm AEDT

Guest Keynote Session

Fireside Chat: Building A Future-Fit And Creative Team

Speed of innovation defines the winners in the digital economy. With a footprint of 59 markets and serving individual and corporate clients, Standard Chartered is building a diverse and creative workforce that responds quickly to its evolving client needs. Michael Gorrizgroup CIO for Standard Chartered, will share practical insights on how the bank is developing the right environment for its team to achieve the bank’s future fit ambitions, from intrapreneurship to skillstraining to employee experiences that foster collaboration and innovation.

Speakers:
Frederic Giron, VP, Senior Research Director, Forrester
Michael Gorriz, Group CIO, Standard Chartered Bank

3:50 pm – 4:10 pm AEDT

Featured Performer: Casey Donovan

Casey Donovan is one of Australia’s most versatile entertainers.

After a meteoric rise to fame at the age of 16, Casey became the youngest ever winner of Australian Idol in 2004. Over the last 13 years, Donovan has made her mark not only as a musician but also in the areas of stage, screen, presenting, and writing. Casey is a multi-award winner and nominee, including an ARIAMusic Award Highest Selling Single nomination for “Listen With Your Heart” and Deadly Awards for Artist of the Year, Single Release of the Year, and Most Promising New Talent in Music.

Casey is also currently working on new music to be released in 2022.

Wednesday Oct 20

12:00 pm – 12:30 pm AEDT

Keynote Session

Aligning Your Technology For Creativity, Adaptability, And Resilience

Make no mistake: Your technology stack is an expression of your firm’s creative potential. But for too long, enterprises have relied on buckets of technology and legacy operating models. Stimulating a future fit technology strategy that helps your business become more creative, adaptive, and resilient requires business, marketing, and product teams to engage in a better conversation for investment, optimisation, and ownership  one based on how different combinations of platforms, practices, and partners contribute to innovation-driven success.

Speakers:
Sam Higgins, Principal Analyst, Forrester

12:35 pm – 12:55 pm AEDT

Breakout Sessions

Strategy
Eliminate Fear In Security To Unlock Employee Creativity

As organisations seek to leverage emerging technology and intelligent automation in new ways, employees need to feel that they can innovate and experiment consistent with the security and privacy values of the enterprise. But many organisations manage human risk through a model of control, coercion, and punishment  from penalising users who fail simulations or training to termination of offenders or victims of breaches. But security programs founded in fear not only decrease employee engagement and inspiration, but also stifle creativity. Instead, organisations must learn how to nurture positive security behaviour and foster a culture that deals with human fallibility with grace, instead of distress, reprimand, and shame. 

Speakers:
Jinan Budge, VP, Principal Analyst, Forrester

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People
Anywhere-work: Driving Creativity In The New World Of Hybrid Work

Most companies will embrace some type of hybrid work. And most will struggle to make it happen — not because it’s the wrong strategy, but because the coordination required across technology, operations, HR, and management will strain the unprepared. Overcome the risks of anywhere work so you can seize the strategic benefits of anywhere work; we’ll show you how.

Speakers:
J.P. Gownder, VP, Principal Analyst, Forrester

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1:00 pm – 1:20 pm AEDT

Case Study Sessions

Attendees get seamless exposure to leading technology providers with solutions that align to your key initiatives.

Apptio: How Technology Business Management (TBM) Accelerates Business Agility

What role does TBM play in helping banks shift more technology spending to strategic and digital enhancements? While reducing technical debt? How does TBM combine invoice and operational/service details to accelerate the invoice reconciliation process? How does TBM accelerate the discussion to get business executives to support technology investments? How does TBM support the banks to re-think their funding model to adopt product-centric operating model?

Please note, by viewing this sponsor’s session you will be included in the sponsor’s session lead report.

Speakers:
Vinit Singh Chauhan, Head of Technology Business Management and Strategic Projects, Standard Chartered Bank
Ben Allard, Vice-President of APAC, Technology Business Management Council; Vice President & General Manager, APAC, Apptio

Denodo: Digital Transformation and Regulatory Excellence with Logical Data Fabric

Fifth Third Bank embarked on a journey to create an effective and sustainable governance framework that delivers value and measurable outcomes. At Fifth Third Bank, a team of highly motivated data practitioners are working together to establish an industry leading data governance framework in an agile environment. Leading with Data Management as a core pillar of the overall Data Strategy for the Bank, this team is helping to drive a culture that is aware of heightened expectations for managing data while creating desire for enhanced technology that not only manages data but accelerates business outcomes. This session highlights Fifth Third Bank’s journey in creating an Enterprise wide Logical Data Fabric for insights driven business within the organization.

Please note, by viewing this sponsor’s session you will be included in the sponsor’s session lead report.

Speakers:
Jonathan Paul, VP Director of IT Data Governance, Fifth Third Bank

1:20 pm – 1:50 pm AEDT

Marketplace Break & Networking

Drop-In Discussion

Ever wanted the chance to go backstage and be a part of the conversations that go on in the Green Room? Well now is your time! In these sessions, delegates will have the opportunity to engage with our Forrester analysts and delve deeper into the frameworks and thought-leadership revealed in their sessions. 

Come with your questions or join as a listener, for this analyst-led, low-pressure group format that enables conversations, networking and engagement on popular technology and innovation topics. You won’t want to miss it!

Understanding and Implementing a Sustainability Strategy

Join Vice President, Research Director Michael Barnes for an interactive discussion of the current state of sustainability initiatives among APAC organisations, and how technology development, operations and infrastructure strategies can affect sustainability outcomes.

Speakers:
Michael Barnes, VP, Research Director, Forrester

1:50 pm – 2:10 pm AEDT

Case Study Sessions

Attendees get seamless exposure to leading technology providers with solutions that align to your key initiatives.

CloudBlue: How Advania are “subscribifying” their portfolio and offering customers a one-stop shop for XaaS solutions

Advania, one of the most innovative MSPs and SIs in the Nordics, is on a journey to transform their business to embrace the digital era. Supported by CloudBlue, Advania established themselves as pioneers launching a one stop shop Enterprise Marketplace offering customers SaaS, Hybrid IaaS and Workplace-as-a-Service solutions. Join this session to learn more about “traditional” to “subscriptional“ transformation.

Please note, by viewing this sponsor’s session you will be included in the sponsor’s session lead report.

Speakers:
Daniel Albertsson, Advania's Chief Digital Innovation Officer, and founder of Advania Marketplace, Advania
Kristoffer Bradqvist, Head of Advania Marketplace, Advania
Alvaro Robles, Sales Director, CloudBlue

Red Hat: Unlocking Business Model Innovation in Banking

As myriad forces – technological, social, economic, regulatory, and non-traditional competition, fundamentally alter the banking landscape, banks are reimagining traditional pipeline-based business models to stay relevant. Consequently, new archetypes around Embedded Finance, Marketplace Banking, Banking Utilities, and Banking as a Service (BaaS) are gaining traction rapidly. Join this session to learn how re-bundling of the banking value stream is opening new opportunities, and explore how you can scale your financial institution’s digital success.

Please note, by viewing this sponsor’s session you will be included in the sponsor’s session lead report.

Speakers:
Puneet Chhahira, Head of Marketing and Platform Strategy, Infosys Finacle

2:15 pm – 2:35 pm AEDT

Breakout Sessions

Strategy
Effectiveness Is The New Metric For Growth

For at least 60 years, efficiency improvements have been one of the major sources of business value from technology. Improved efficiency in processes and activities translates into improved productivity and thus lower costs and higher profit margins. But improving efficiency and productivity is not the only — or even the best — way that technology delivers business value in world of trust built on experiences. Its time to focus on how technology achieves better outcomes by concentrating less on reducing waste in inputs and avoiding waste in outcomes to drive future growth.

Speakers:
Bobby Cameron, VP, Principal Analyst, Forrester

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Partners
Preparing Your Organization For Creative Partnership Success

Creativity unbound is an ecosystem affair, demanding contributions from business, operations, and technology teams and orchestrating the value of your technology and service providers. As a technology leader, you must prepare your organisation to lead the charge on technology-based ideas and solutions, participating fully in the creativity practices. Human-centred design and the agile process apply to creative solutions and business change, not just to software development. In this session, youll hear how to prepare your organisation to lead and participate in the creative practices that result in breakthrough, yet disciplined, success.

Speakers:
Achim Granzen, Principal Analyst, Forrester

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2:40 pm – 2:50 pm AEDT

Keynote Session

Introducing Forrester’s Bold New Research Offerings

Gain insights into current and future markets. Make decisions with confidence. Accelerate progress on your most pressing priorities. Join us for a deep dive session on Forrester’s new research offerings that help you do all of these things and more.

Speakers:
Dane Anderson, SVP, International Research & Product, Forrester

2:50 pm – 3:20 pm AEDT

Keynote Session

How Co-Innovation Works In Practice: Lessons from Asia

Creativity is an ecosystem affair, demanding contributions from business, operations, and technology teams to orchestrate the value of both your technology and service providers. Key to success is building a value-aligned approach to service provider engagement. Hear directly from customers about how they structured their approach to service provider relationships and, in doing so, maximised the impact and improved the flow of creativity.

Speakers:
Danny Mu, Principal Analyst, Forrester
Bo Lu, VP, Global Corporate Strategy, Lenovo
Parvez Mulla, Chief Operating Officer , HDFC Life
Gary Wong, Head, Digital Payments & Ecosystems, OCBC Bank

3:20 pm – 3:25 pm AEDT

Closing Remarks

Speakers:
Sam Higgins, Principal Analyst, Forrester

Download Agenda

Times are subject to change.