Advisory Board
Forrester has assembled a group of trusted advisors for our CX North America event. The members provide guidance on Forrester’s CX content, program, and event experiences to ensure CX North America meets the opportunities and challenges facing leaders in CX, Marketing, and Digital. Thank you to our Advisory Board.
Speakers
Meet our speakers for this year’s CX North America! We are thrilled to be joined by Forrester’s top CX, Marketing and Digital analysts, inspirational thinkers and innovative technology providers. Be sure to check back for future speaker announcements.
Jennie Weber
Chief Marketing Officer, Best Buy
David Nygaard
President of Omnichannel Home/Services Operations/Sales, Best Buy
Aarthi Murali
Chief Customer Experience Officer, M&T Bank
Elizabeth Killinger
Executive Vice President, NRG Home, NRG ENERGY
Amy Summy
EVP, Chief Marketing Officer, and Head of Consumer Business , Labcorp
Jim Azzouz
Executive Director, Global CX Products & Customer Relations , Ford Motor Company
Jon Cook
CEO, VMLY&R
Jessica Saperstein
Chief Customer Experience Officer, Voya Financial
Tom Armstrong
Head of the Voya Behavioral Finance Institute for Innovation, Voya Financial
Elena Parlatore
Head of Global Consumer Experience, PepsiCo
Tisha Cole
Director, Customer Insights, Kenvue, part of the Johnson & Johnson Family of Companies
Catherine Beck
VP, Customer Experience & Analytics, Ameriprise Financial
Laura Irvin Magniet
Global Customer Experience Manager, Caterpillar
Debra Nelson
Sr. Organizational Development Consultant , Caterpillar
Keith Thach
Enterprise Solutions Architect, Caterpillar
Allysun Lundy
VP, Retail Media Strategy, Publicis Commerce
Adrienne Lahens
Global Head of Operations , TikTok
Addie Swartz
CEO, reacHIRE
Lawrence Montgomery
Chief Marketing Officer , Baptist Health
Paul Loux
VP, Store Design and Experience, Ulta Beauty
Reed Smith
Ardent Health, Chief Consumer Officer
Peggy Byrd
Chief Marketing Officer, Boston Globe Media
Saeyoung Cho
Chief Strategy Officer, Captiv8
Kristina Coppernoll Mandrelle
Manager, Retail Customer Experience Design , Consumer Energy
Anthony (Tony) G. Wilhelm, Ph.D.
Director, Performance, Risk and Social Science Office, NOAA Federal
Richard Sanderson
Marketing, Sales & Communications Practice Leader, Spencer Stuart
Melissa Parrish
VP, Group Director, Forrester
Shar VanBoskirk
VP, Principal Analyst, Forrester
Keith Johnston
VP, Group Director, Forrester
James L. McQuivey, PhD
VP, Research Director, Forrester
Sharyn Leaver
Chief Research Officer, Forrester
Brandon Purcell
VP, Principal Analyst, Forrester
Katy Tynan
VP, Principal Analyst, Forrester
David Johnson
Principal Analyst, Forrester
Jonathan Roberts
Senior Analyst, Forrester
Kim Herrington
Senior Analyst, Forrester
Betsy Summers
Principal Analyst, Forrester
Angelina Gennis
Senior Analyst, Forrester
Su Doyle
Senior Analyst, Forrester
Eric Epstein
VP, Executive Partner, Forrester
Jen Sanning
Executive Partner, Forrester
Judy Weader
Principal Analyst, Forrester
Peter Wannemacher
Principal Analyst, Forrester
Fiona Swerdlow
VP, Research Director, Forrester
Alyson Clarke
Principal Analyst, Forrester
Colleen Fazio
Senior Analyst, Forrester
Jay Pattisall
VP, Principal Analyst, Forrester
Kelsey Chickering
Principal Analyst, Forrester
Tina Moffett
Principal Analyst, Forrester
Mike Proulx
VP, Research Director, Forrester
Gina Bhawalkar
Principal Analyst, Forrester
Ted Schadler
VP, Principal Analyst, Forrester
Chuck Gahun
Principal Analyst, Forrester
Joe Cicman
Principal Analyst, Forrester
Dipanjan Chatterjee
Vice President, Principal Analyst, Forrester
Nikhil Lai
Senior Analyst, Forrester
Julie Ask
Vice President, Principal Analyst, Forrester
Christina McAllister
Senior Analyst, Forrester
David Truog
VP, Principal Analyst, Forrester
AJ Joplin
Senior Analyst, Forrester
Senem Guler Biyikli
Analyst, Forrester
Jessica Liu
Principal Analyst, Forrester
Stephanie Liu
Senior Analyst, Forrester
Zeid Khater
Analyst, Forrester
Pete Jacques
Principal Analyst, Forrester
Audrey Chee-Read
Principal Analyst, Forrester
Rich Saunders
Senior Analyst, Forrester
Joe Stanhope
VP, Principal Analyst, Forrester
Speaking Opportunities
Interested in speaking at a Forrester Event in 2023? Complete the information below to be considered for a speaking opportunity. Submissions will be considered on a rolling basis until all speaking slots are filled. If your submission is selected, a Forrester Events representative will contact you to discuss next steps.
Speaking opportunities are open only to brands. If you are a vendor or agency, please contact our Sponsorship team sponsorships@forrester.com to learn how you can get involved in Forrester’s Events.