APAC Financial Services Webcast Week 2020

The next phase of global pandemic will bring new challenges that few businesses are prepared for. In Forrester’s very first Financial Services webcast series, join our leading analysts and industry leaders for an inspiring week of insights and best practices that will help you and your organisation get ready for the next normal.

Watch the replays

Overview

The financial services landscape in Asia Pacific is dynamic, and COVID-19 is bringing additional uncertainty and challenges. From open banking and business recovery strategies, to maintaining resiliency and planning for the long term, financial services institutions need to be agile in navigating through the different stages of a global pandemic.

Most firms have adapted relatively well to the social distancing phase of the pandemic. The next phase will bring businesses in uncharted territories with new challenges for which few businesses are prepared for. A clear lack of predictability in the business environment will force organisations to embrace an adaptive strategy and continuously probe, sense and respond in the nimblest way possible.

One thing is sure, the next normal will force financial services firms to redefine their decades-old business models. Leading firms will embrace market adaptiveness: experiment with new business models and revenue streams; launch personalised services that cut across product lines; and improve not only customer, but also employee experience quality. They will also emphasize the development of a future-fit technology management and organisational structure.

Forrester is here to help you navigate through these volatile times and prepare for the next normal.