Overview
The financial services landscape in Asia Pacific is dynamic, and COVID-19 is bringing additional uncertainty and challenges. From open banking and business recovery strategies, to maintaining resiliency and planning for the long term, financial services institutions need to be agile in navigating through the different stages of a global pandemic.
Most firms have adapted relatively well to the social distancing phase of the pandemic. The next phase will bring businesses in uncharted territories with new challenges for which few businesses are prepared for. A clear lack of predictability in the business environment will force organisations to embrace an adaptive strategy and continuously probe, sense and respond in the nimblest way possible.
One thing is sure, the next normal will force financial services firms to redefine their decades-old business models. Leading firms will embrace market adaptiveness: experiment with new business models and revenue streams; launch personalised services that cut across product lines; and improve not only customer, but also employee experience quality. They will also emphasize the development of a future-fit technology management and organisational structure.
Forrester is here to help you navigate through these volatile times and prepare for the next normal.
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Forrester Speakers
Industry Speakers
Francesco Lagutaine
Chief Marketing and Experience Design Officer - Asia, Manulife Financial Asia Ltd
Siew Choo Soh
Managing Director and Head of Consumer Banking & Big Data Analytics Technology, DBS Bank
