Emerging technologies and the future of financial services

Forrester’s 2018 Financial Services Summit


A host of emerging technologies, including many that fall under the umbrella of artificial intelligence (AI), are revolutionizing how financial services firms can design and deliver services to customers. Business and technology teams must work together to deconstruct today’s processes and experiences into parts, enabling them to construct tailored digital services and experiences that solve customers’ immediate needs.

Through keynotes, case studies, and breakout sessions, Forrester thought leaders will help you:

  • Understand the role that technology like AI plays in helping to build an intelligent experience around customers
  • Leverage technologies to augment human customer service and improve the emotional engagement at every stage of the customer journey
  • Tailor business transformation technologies and business models to solve customers’ needs

Speakers include:

Benjamin Ensor

Benjamin Ensor
VP and Research Director
Forrester

Olivia Berdack

Oliwia Berdak
Principal Analyst
Forrester

Qaalfa Dibeehi

Qaalfa Dibeehi
VP & Principal Consultant
Forrester

Diego Lo Guidice

Diego Lo Giudice
VP & Principal Analyst
Forrester

David Wheable

David Wheable
VP & Principal Consultant
Forrester

Richard Sheahan
Principal Consultant
Forrester

Mary Beach

Mary Beach
Director, Leadership Boards
Forrester

Aurélie L’Hostis

Aurelie L'Hostis
Analyst
Forrester

James Quin

James Quin
Principal Advisor, Leadership Boards
Forrester

Register for this event

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