CX Management

Truly great CX that differentiates your brand and drives growth is only achieved through an intentional approach to CX management. Lasting and impactful CX requires masterful coordination of large teams to work and deliver in a way that is consistent with your brand’s CX vision. Brands must invest to find good talent, build the necessary CX skills, and develop a program built to deliver ongoing results.

The next course begins on December 9. Register by December 6.

Register Now ($2049)

Enrollment prerequisite: CX Foundations course

Forrester’s CX Management course is designed to help you build your CX management capability. Over the course of eight-weeks, learners will build upon the CX skills established in Forrester’s introductory course, CX Foundations, developing an understanding of the six core competencies that we know are required to build lasting CX: research, prioritization, design, enablement, measurement, and culture.

Learn How To Manage CX Transformation

What Breakaway CX Demands

Understand the six competencies all firms must master to drive revenue through CX improvement.

Enable Great CX Delivery

Create processes that compel collaboration across silos.

Research For Seamless CX

Build a research practice that supports seamless customer experiences.

Prioritize Your CX Efforts

Prioritize CX improvements around customer impact, business impact, and feasibility.

Culture Practices For Transformation

Ingrain customer-centric behaviors and remove barriers to transforming your culture.

Elevate CX Measurement

Establish discipline and prepare your program for effective scaling.

Design For Differentiation

Use people, priorities, and process to establish design as a strategic differentiator.

Enroll In An Upcoming Course

Dec. 9
Register by Dec. 6
Jan. 13
Register by Jan. 10
Feb. 10
Register by Feb. 7
Apr. 13
Register by Apr. 10

July 13
Register by July 10
Oct. 19
Register by Oct. 16
Nov. 9
Register by Nov. 6

Meet Our Team

Maxie Schmidt

Principal Analyst

Kelly Price

Kelly Price


Jennifer Wise

Principal Analyst

Sam Stern

Principal Analyst

Complimentary Two Week Trial of CX Managements’ Enable CX Delivery Lesson.

Thank you for your interest in our CX Management course.

You can now access your CX Management course demo on your mobile phone, iPad®, or desktop. We will be in touch with more information about our CX Management course and to answer any questions that you may have.

Ready to get started now? Give us a call:
Americas: +1 615-395-3401
EMEA: +44 (0) 2073 237741
Asia: +65 6426 7006