Learn The Essentials
Understand why CX, why now, and the specific behaviors required to deliver your company’s intended customer experience.
- Lesson 1: Why CX; why now?
- Lesson 2: The value of CX
- Lesson 3: The drivers of great CX
- Lesson 4: The CX ecosystem
- Lesson 5: CX at your company
Tools For CX Improvement
Build awareness for common CX improvement tools to increase productivity in CX improvement projects.
- Lesson 1: Understanding personas
- Lesson 2: Journey mapping for CX improvement
- Lesson 3: Introduction to design thinking
- Lesson 4: Understanding iterative prototyping
Meet Our Team
VP, Research Director
VP, Training & Certification Product Manager