Contact Centers React To COVID-19, Resilience In Marketing & Sales Plans, SEO Landscape, and More.

 
 
 
 
 
 
Forrester Logo   Newsletter
Sept 30, 2020
 
 
Insights at work
 
 
Contact Centers Reacted To COVID-19 Quite Well — It’s Now Time To Institutionalize The Best Practices
 
Divider
 
 
 
 
Contact Centers Reacted To COVID-19 Quite Well — It’s Now Time To Institutionalize The Best Practices  
Contact centers have met COVID-19 challenges with impressive agility and tenacity. Their next step is to apply the lessons from the crisis to build brand-new operational blueprints.
 
Read More
 
 
 
 
 
 
The SEO Platform Landscape Is A Cheese Board Of Point Solutions  
The SEO Platform Landscape Is A Cheese Board Of Point Solutions
With advertising budgets cut, SEO strategy is more important now than ever before. Learn three key takeaways from the new Forrester Wave report on SEO platforms.
 
READ MORE
 
 
 
 
 
 
The Science of Embedding Resilience in Marketing and Sales Plans  
The Science of Embedding Resilience in Marketing and Sales Plans
As we move to a "new normal," sales and marketing leaders realize that resilience and agility are more important than ever before. When we talk about resilience in the context of annual planning, it requires a strong foundation.
 
READ MORE
 
 
 
 
 
 
Cadence Optimization Is a Sales Rep Prospecting Superpower  
Cadence Optimization Is a Sales Rep Prospecting Superpower
Follow three steps to improve the effectiveness of your prospecting teams, and leverage AI to enhance your sales reps' ability to connect with buyers.
 
READ MORE
 
 
 
 
 
 
 
PODCAST
 
Lessons From The Pandemic For B2B Sales And Marketing Leaders
 
SEPT 17 2020
 
By disrupting familiar ways of working, the pandemic has forced B2B sales and marketing leaders to reprioritize and reflect. In this discussion of key priorities for European sales and marketing leaders, Vice Presidents Isabel Montesdeoca, Phil Harrell, and Meta Karagianni explain the lessons that can be learned from this period.
 
 
Play Button Icon
 
Listen Online
 
 
 
 
 
Three Business Scenarios Insurers Can Use To Navigate The COVID-19 Storm  
Data Strategy & Insights
To glean actionable business insights from mountains of data, you have to empower your teams with the tools and knowledge they need. Join Forrester analysts, industry speakers, and other data and analytics practitioners for our Data Strategy & Insights North America live virtual event October 13-15.
 
REGISTER NOW
 
 
 
 
 
 
 
PODCAST
 
The "Next Normal" For Sales Will Be Data-Driven
 
SEPT 24 2020
 
As sales leaders plan for 2021, leaning into data and insights will be key to success. Vice President and Research Director Mike Pregler explains why and dives into other action items for sales leaders in this week's episode.
 
 
Play Button Icon
 
Listen Online
 
 
 
 
 
 
 
Get Insights At Work delivered directly to your inbox.
 
SIGN UP
 
 
 
 

Subscribe to updates

Thanks for signing up.

Stay tuned for updates from the Forrester blogs.