Future Tech Demands, Federal CX Scores, Savvy Sales Plans, And More

 
 
 
 
 
 
Forrester Logo   Newsletter
Oct 14 2020
 
 
Insights at work
 
 
Preparing For The Future: The 2020s Will Demand More From Your Tech
 
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Preparing For The Future: The 2020s Will Demand More From Your Tech  
The 2020s announced their arrival with a bang this year. Find out what IT leaders can do to better align their tech stack to the coming wave of risks and changes.
 
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The Future Of Buying Is Using  
The Future Of Buying Is Using
The shift toward consumers expecting and rewarding experimentation is motivating companies to focus on product as their engine of growth.
 
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US Federal CX Eked Out A New High But Still Trails The Private Sector  
US Federal CX Eked Out A New High But Still Trails The Private Sector
Federal CX scores increased slightly in the 2020 CX Index. Discover what customers thought of federal agencies from the National Park Service to the IRS in this blog post.
 
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How To Create A Sales Plan While Dodging The Curveballs The World Keeps Throwing  
How To Create A Sales Plan While Dodging The Curveballs The World Keeps Throwing
For sales leaders at emerging companies, coupling a clear purpose with agile approaches is crucial for 2021 planning.
 
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PODCAST
 
The Role Of Technical Debt In The New Normal
 
OCT 8 2020
 
Is the big push to digital transformation the end of technical debt? In this episode, VP and Principal Analyst Brian Hopkins discusses the issue in light of pandemic-driven digital trends.
 
 
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The Future Of B2C Business Models  
The Future Of B2C Business Models
Discover how innovative pricing and distribution models are changing consumers’ expectations of B2C brands, and why customer retention is becoming even more critical. Register now for this complimentary webinar featuring VP and Principal Analysts Sucharita Kodali and Joe Stanhope.
 
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PODCAST
 
How B2B Marketing Leaders Can Plan For The Unpredictable
 
OCT 1 2020
 
How do you proactively plan at a time when so little is certain? On this week’s What It Means, Vice President and Research Director Jennifer Ross and Principal Analyst Adele Sweetwood explain how B2B marketing leaders can guide their organizations through an unpredictable year ahead.
 
 
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