How CX Measurement Drove Improvements In 2020, Top Security Recommendations, Vaccine Passports, And More

 
 
 
 
 
 
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April 14 2021
 
 
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How Customer Experience Measurement Drove CX Improvements In 2020 Despite COVID
 
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Leaving behind the overall stagnation of the last several years, 2020 saw significant advances by just over one-quarter of brands in our Customer Experience Index (CX Index™).
 
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Security Recommendations 2021: Taking Stock For The Long Term  
Security Recommendations 2021: Taking Stock For The Long Term
After a tumultuous period of reactive steps, now is the right time for security and risk pros to get their long-term plans back on track.
 
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Top Design Projects Of 2021: What They Are Versus What They Should Be  
Top Design Projects Of 2021: What They Are Versus What They Should Be
Are you investing your design efforts in ways that attract and retain customers? Discover what could be standing in your way.
 
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2021 Brings New Challenges And Regulations For European CISOs  
2021 Brings New Challenges And Regulations For European CISOs
Learn three key shifts European CISOs are making to address the COVID-19 pandemic and new regulations.
 
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PODCAST
 
Emerging Tech In Banking: What’s Hot And What’s Hype?
 
APR 1 2021
 
Like many industries, banking is inundated with emerging technologies. Forrester VPs Martha Bennett and Jost Hoppermann analyze which technologies show promise for banks and which are overhyped.
 
 
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B2B Summit North America  
B2B Summit North America
Discover bold, research-backed insights to prepare for the future. Learn actionable best practices to improve what you’re doing today. Join us in May for the premier event for B2B marketing, sales, and product leaders.
 
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PODCAST
 
What's The Role Of Vaccine Passports In The Return To Work?
 
APR 8 2021
 
As many businesses prepare to return to in-person working, they are exploring the use of vaccine passports. Learn the benefits and risks of this strategy from Principal Analyst Heidi Shey and VP Daniel Hong.
 
 
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