Post-Pandemic Consumer Behavior, Business Resiliency, IT Speed Bumps, And More.

 
 
 
 
 
 
Forrester Logo   Newsletter
April 28 2021
 
 
Insights at work
 
 
How To Make Sense Of Consumer Behavior After The Pandemic
 
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Although it’s tempting to view the pandemic as a finite period in time and bucket consumer behaviors into “pre-pandemic” and “post-pandemic” states, over two decades of deep global consumer research remind us it's not that simple.
 
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Is Your IT Operating Model A Speed Bump In Waiting?  
Is Your IT Operating Model A Speed Bump In Waiting?
One of the biggest lessons learned during the pandemic was that being adaptive to change is extremely valuable in all areas of the enterprise. Learn five key design principles to help make your IT operating models more adaptive.
 
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Too Cool For School? Try These Four Tips For Effective Product Manager Upskilling  
Too Cool For School? Try These Four Tips For Effective Product Manager Upskilling
Many of the product management leaders we speak to say improving their team’s competencies is a key priority. Learn the training approaches that can yield the best results.
 
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Toss Those Tea Leaves: Reading Real Signals Of Growth And Retention  
Toss Those Tea Leaves: Reading Real Signals Of Growth And Retention
Get a preview of a new framework for capturing and classifying signals that can drive the appropriate action for sales, marketing, and customer success.
 
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PODCAST
 
Will Vaccines Bring Travel Back?
 
APR 22 2021
 
The travel industry is ready for a much-needed boost. Will vaccines deliver it? Principal Analyst Tom Mouhsian walks through the many facets of this complicated issue.
 
 
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CX North America  
CX North America
Discover how to cultivate CX that earns customer devotion and yields business results.

At CX North America, you'll learn how to succeed with CX by building powerful customer journeys augmented with effective analytics.
 
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PODCAST
 
Business Resiliency Lessons Learned From COVID-19
 
APR 15 2021
 
What resiliency lessons can businesses learn from the pandemic? In this episode, VP Amy DeMartine and Senior Analyst Alla Valente review some of the best examples.
 
 
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