In 2024, the promise of generative AI (genAI) ignited a wave of experimentation in B2C marketing and customer experience. Now, we predict that 2025 will be the year to turn hard-won insights into opportunities to pull ahead, reigniting customer loyalty and enhancing CX outcomes.
Watch this webinar replay to uncover the 2025 predictions for B2C marketing, CX, and digital that you should plan for today. Dive deep into the future of marketing and loyalty tech stacks and learn which technology and tools CX professionals will prioritize. Discover how AI including generative AI will impact marketing headcounts and reshape customer contact centers.
This 45-minute, analyst-led session will be filled with actionable insights to fuel your B2C and CX growth in 2025 and beyond. Reserve your seat today for this once-a-year event, and get your questions answered live by our analysts.
What Will You Learn?
- How investments in loyalty and marketing data and tech stacks will change
- The change in the types of tools CX pros will embrace
- How AI will affect marketing headcounts
- How genAI will shake up contact centers, and what it means for CX leaders
What’s In It For You?
- 45 minutes of exclusive 2025 predictions insight based on research
- Analyst answers to questions from your peers
- 2025 predictions resources to share with your team
Featured Speakers
Predictions 2025 Webinar: B2C Marketing & Customer Experience
You missed it! Watch the webinar replay to catch up.
Complete the form fields to watch the webinar replay.
Thank you for registering your webinar seat!
You should receive an email confirming your registration within the next 15 minutes. Add forresterinfo@mrktg.forrester.com to your list of approved senders to ensure successful email delivery to your inbox.