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Learn how to use your CX metrics to drive customer-centric behaviors
Discover how CX metrics can help your company embrace change.
Change is never easy, especially when you’re trying to get employees to adopt customer-centric behaviors. But the right metrics can tell a story that motivates frontline people and turns execs into champions of customer experience.
Watch our on-demand webinar, CX Metrics For Alignment And Change Management, for insights on how to influence transformation and drive meaningful culture change. You’ll learn:
- Why the connection between measurement and action is so often missing.
- How to use metrics to tell a story that helps employees empathize with and serve customers.
- What it takes to drive interest in customer experience across your organization.