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Learn how CX metrics can help drive change and customer-centric behavior

Discover how CX metrics can help your company embrace change.  

Change is never easy, especially when you’re trying to get employees to adopt customer-centric behaviors. But the right metrics can tell a story that motivates frontline people and turns execs into champions of customer experience.  

Watch our on-demand webinar, CX Metrics For Alignment And Change Management, for insights on how to influence transformation and drive meaningful culture change. You’ll learn:  

  • Why the connection between measurement and action is so often missing.  
  • How to use metrics to tell a story that helps employees empathize with and serve customers.  
  • What it takes to drive interest in customer experience across your organization.  

 

 

 

Download slides from this webinar.