Uncover The Power of Service Design

A Complimentary Forrester Webinar to improve Customer Experience, Employee Experience and Operations at Once

Service Design is hot. Why? Because it enables companies to address the complexity in which they operate while customers, employees and regulators expectations are rising.

Think about touch points, stakeholders, data flows between internal or external systems, third parties and partners that take part in a customer journey… one simple step can involve so much complexity! Service Design enables you to fully grasp it, to connect the dots between what is happening front stage of the experience and what is supporting it backstage.

Join Karine Cardona-Smits for this 30 minute webinar to:

  • Discover the power of Service Design in complex ecosystems, applicable to B2C, B2B and regulated industries.
  • Learn how Service Design enables you to bridge silos internally, and build a better customer experience.
  • Discover the Service Design principles, process and tools.
  • Learn from successful initiatives.

Complete the form to view this on-demand webinar

Duration: 35 minutes