A Complimentary Forrester Webinar to improve Customer Experience, Employee Experience and Operations at Once
Service Design is hot. Why? Because it enables companies to address the complexity in which they operate while customers, employees and regulators expectations are rising.
Think about touch points, stakeholders, data flows between internal or external systems, third parties and partners that take part in a customer journey… one simple step can involve so much complexity! Service Design enables you to fully grasp it, to connect the dots between what is happening front stage of the experience and what is supporting it backstage.
