Chief Customer Happiness Officer, AirAsia
Adam is a seasoned executive with an extensive commercial & operational leadership background including Customer Experience strategy, business transformation programs, product/process/systems design & delivery and developing high performance teams. His experience includes senior leadership roles with some of the region’s leading organisations including AirAsia, Virgin Australia, Qantas Group & Wyndham Hotel Group.
Adam was the Customer Service Institute of Australia (CSIA)’s Executive Service Hero for 2017, while his team won Best Customer Service Team for Large Australian businesses. In addition, Adam is passionate about sharing his knowledge & experience to upcoming leaders as a frequent conference speaker & member of mentoring programs in both Australia & Asia.
Adam is also a Fellow of the Customer Service Institute of Australia and holds both a Master’s Degree in Aviation Management and an Airline Transport Pilots License.