Product Manager, CallMiner

Jason has been part of interaction analytics through CallMiner for over a decade, both as a customer on the front lines and as a member of the CallMiner team. As a Product Manager, Jason is responsible for making sure that our customers are driving value from our platform, from the out-of-the-box solution content (such as categories, alerts, scores, and Visualize dashboards) to agent performance and quality management workflows through Coach. In addition, Jason has an extensive background in omnichannel analytics, previously as a Business Analyst for CallMiner and in his time as a customer, utilizing Eureka to uncover insights around Customer Experience, Agent Quality, First Call Resolution, Call Avoidance, Sales Efficiency, Handle Time Reduction, and many other topics. Jason is also a certified Six Sigma Black Belt.