Customer Care and Experience Executive, Ally Bank
David Vasquez was named Customer Care & Experience executive for Ally Bank, the direct banking subsidiary of Ally Financial (NYSE: ALLY), in August 2017. In his current role, Vasquez is responsible for all customer care activities related to the servicing of the bank’s retail deposit, auto, and invest products. Vasquez also leads the complaint resolution organization for Ally, which previously has been named a Forrester CX Index Best In Class.
Previously, Vasquez was Integrated Channels & Experience executive for Ally Bank in April 2015 and was responsible for overseeing the integration of the online Digital and front-line Auto and Deposits Customer Care organizations to provide a consistent and seamless customer experience across all customer facing channels.
Vasquez joined Ally in 2009 as Customer Care executive for Ally Bank, with responsibility for all contact center activities related to the servicing and selling of the bank’s retail deposit products.
Prior to joining Ally, Vasquez was the business operations executive at Bank of America, with responsibility for Commercial Lockbox payment processing. During his tenure at Bank of America, he also led the online banking customer service organization and held other leadership positions responsible for treasury operations, voice of customer, quality, customer satisfaction and business planning.
Vasquez has more than 30 years of customer service and contact center experience in the financial, software and computer hardware industries, having previously served in management and leadership positions at Hewlett Packard Corporation, Compaq Computer Corporation and BMC Software.
Vasquez earned a business administration degree from La Salle University and is Six Sigma certified.