Chief Experience Officer, Sprinklr

Grad Conn is the Chief Experience Officer at Sprinklr, the leading Customer Experience Management (CXM) Platform. In this role, Grad creates an engaging and memorable community for the world’s largest brands and guides them on developing a customer-first experience.

Before joining Sprinklr, Grad spent 11 years at Microsoft, with the last 7 years as CMO for the Microsoft U.S. commercial business. Prior to that, Grad worked as CEO or CMO at a number of startups, and began his career at Procter & Gamble. Grad holds a Bachelor of Commerce degree from Queen’s University in Kingston, Ontario. He is a Microsoft Founders Award winner and Circle of Excellence Platinum Club recipient, and has been awarded multiple creative awards and technology patents.