Global Chief Experience Officer, VMLY&R

Jeff advises and leads our clients through the transformational changes required to grow business through customer experience. He advises CMO’s, CIO’s, CDO’s and other executive leaders alike in how to evolve their culture and organizations alongside advancements in design, technology, data and innovation.  Jeff leads VMLY&R’s global customer experience practice – and offering that leverages innovation strategy, human centered design, marketing technology, and agile delivery to develop new business models, amplify products/services, advance consumer ecosystems, and drive ongoing loyalty and engagement. 

In his 15 years at VMLY&R (formerly VML), most recently as chief technology officer, Jeff has played a pivotal role growing the agency’s world-class technology capabilities. He has shaped many of VMLY&R’s most fundamental client engagements through his balanced understanding of consumers, business and technology.