Kathy Schwartz

Director, Customer Experience, Sanofi Pasteur

Kathy Schwartz is the director of customer experience at Sanofi Pasteur, the vaccines global business unit of Sanofi, a global biopharmaceutical company focused on human health. In her role, Kathy leads the customer experience strategy for Sanofi Pasteur and its 4 primary vaccine franchises with a focus on strengthening customer relationships and retention while growing market share and building on an already strong customer centric internal culture