Katrina Glover Faust

Senior Director – Customer Experience Design, Single-Family Office Of The Client, Freddie Mac

Katrina Glover Faust is the senior director of the Customer Experience Design team. She is responsible for leading a team of design professionals who deliver impactful and innovative experiences for clients. She champions a culture that is fixated on client-led behaviors and leverages human centered design principles to ensure the creation of personal and reliable products, processes, interactions, channels, and programs. She is motivated to bring out the passion in her team and find opportunities for them that develop and channel those passions.

Prior to joining Freddie Mac, Ms. Faust was a vice president at Wells Fargo Bank, where she led a team of creative design strategists who developed a leading-edge experiential learning program for customer-facing team members, one which radically improved the customer experience and lines of business where the program was deployed.

Before her career at Wells Fargo, Ms. Faust worked in several roles at Capital One Bank, where she advocated for human-centered design principles and leveraged the Agile framework to solve business problems.

She earned a Bachelor of Arts in English and a Bachelor of Science in business and marketing from Chatham College.

Freddie Mac provides liquidity, stability and affordability to the nation’s residential mortgage markets. Freddie Mac supports communities by providing mortgage capital to lenders. Today, Freddie Mac is making home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. For more information, please visit www.FreddieMac.com and follow us on Twitter @FreddieMac.