Head of Customer Experience, Daimler Trucks

Kristi Langdon is a customer experience (CX) executive with a proven track record of leading a major CX transformation effort at a global organization.

She’s a proven relationship builder, facilitator,and change agent. Kristi inspires employees with a sense of purpose and empowers them to lead.She’s passionate aboutCXand innovation.

Kristi has years of experience in senior-level positions in manufacturing, banking, retail, and energy industries. She has an MBA from the University of Washington and a degree in customer-focused innovation executive education at Stanford University. She also has project management professional certification.