Mari Cross

Head of Customer Success, Adobe Customer Solutions

Mari has more than 20 years of experience developing successful customer organizations within the digital and brand marketing industries. Mari leads Adobe’s Americas Customer Success organization and is responsible for the retention of our Digital Marketing customer base. Her team is passionate about building strong partnerships, helping our customers achieve key business outcomes by fully leveraging Adobe solutions, and ultimately ensuring customers maximize value from their Adobe investment.

Mari joined Adobe through the acquisition of Livefyre, where she was the Chief Customer Officer. Prior to Livefyre, Mari served as the Senior Vice President of Client Service at Nielsen.  At Nielsen, she led the sales and account management team responsible for revenue growth and customer advocacy helping clients realize value from Nielsen’s wide breadth of research and data products.

She has a BS from Cornell University and an MBA from Stanford University.

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