Solutions Principal, Customer & Digital Experience, Medallia
Michael is co-practice leader for Sales, Marketing, Product, and Servicing Strategy for Medallia’s Digital solutions which help clients continuously engage with and optimize experiences for users on their websites, within apps, in SaaS products, and in any other connected or IoT devices. His daily role involves advising on both technological and people solutions to impact customer, employee, and product experiences among both Medallia prospects and current customers. He also advises on product enhancement and innovation strategy directly with Medallia’s Product organization and senior leadership. Michael has spent the last 9 years as a strategist and solution designer in Customer Experience, joining Medallia in 2014 and helping to pioneer its Digital strategy which led to an acquisition in October 2016. Prior to Medallia, Michael has consulted and researched for customers such as Microsoft, Starbucks, American Express, Dunkin’ Donuts, Citigroup, and The Home Depot.