Paulina Gasinska

Chief Customer Officer and Chief Ethics Officer, mBank

Paulina started her career as an attorney, licenced in Poland and the US with ten years’ experience in Tier 1 international law firm, specializing in the area of corporate, banking, M&A and litigation. She transformed into an expert on customer experience / client and employee empathy. Leader of transformation program aimed at creating culture oriented at happy customers and happy employees, offering ethical, brand-aligned, intuitive, and innovative experiences for customers, along all touchpoints and during entire relationship with the company.