CX EMEA

November 17 – 19  |  Live Virtual Experience

Paulina Gasinska

Chief Customer Officer and Chief Ethics Officer, mBank

Paulina started her career as an attorney, licenced in Poland and the US with ten years’ experience in Tier 1 international law firm, specializing in the area of corporate, banking, M&A and litigation. She transformed into an expert on customer experience / client and employee empathy. Leader of transformation program aimed at creating culture oriented at happy customers and happy employees, offering ethical, brand-aligned, intuitive, and innovative experiences for customers, along all touchpoints and during entire relationship with the company.