CX SF 2019

October 17 – 18  |  San Francisco Marriott Marquis

Ray Gerber

Chief Solutions Officer, Thunderhead

Ray Gerber delivers innovative, leading solutions in Thunderhead’s current markets and beyond to maintain and develop its reputation as a pioneering tech company.

As a strong leader, with over 30 years of experience, Ray has built strategies that allow organizations to deploy new and innovative technologies.

Ray has extensive expertise in customer relationship management, customer decisioning and self-learning, business process management, customer journey management, and enterprise resource planning.

In 2014, he led a team of over 200 engineers to launch Thunderhead’s cloud-based ONE Engagement Hub, and he was also responsible for growing the its tech team by more than 400% since 2012.

Before Thunderhead, Ray served as chief technology officer at Chordiant Software, where he led the smooth transition of technology resources and software solutions after the acquisition by Pegasystems. He subsequently became vice president of customer experience, before joining Thunderhead in 2011.