Head of Innovation and Advice, John Hancock
Steve Dorval is president of John Hancock personal financial services and head of innovation and advice for John Hancock, the US division of Toronto-based Manulife.
Based in Boston, Mr. Dorval is responsible for leading the strategic effort to leverage emerging digital services to enhance John Hancock’s ability to deliver investment advice and financial planning to customers. The goal is to help individuals reach financial independence by delivering sophisticated solutions in a simplified way.
Mr. Dorval, who joined John Hancock in 2015 when the company acquired New York Life’s retirement plan business, played a lead role in integrating the two businesses. He held several roles in New York Life’s retirement and investment business during his more than 15 years there. Previously, he worked at Dewey Square Investors and State Street Bank.
Mr. Dorval graduated with a BA in English from Providence College and is a CFA charterholder. He is a member of the CFA Institute and the Boston Security Analysts Society.