Vice President, Digital Experience Center, Kaiser Permanente
Susan Moon is vice president for the Digital Experience Center at Kaiser Permanente. In this role, she works closely with business, clinical, and technology leaders across Kaiser Permanente to define and execute critical aspects of Kaiser Permanente’s digital strategy. Susan and her team are responsible for providing digital capabilities and experiences that serve all Kaiser Permanente stakeholders, including members, customers, clinicians, brokers, job seekers, and the general public.
Susan has a wealth of experience in digital strategy and execution. Prior to her current role, she led the Digital Center of Excellence for Humana. In this position she defined, built, and managed Humana’s enterprise digital strategy, roadmap, experience, and platform. She also served as senior vice president, Multi-Channel Enterprise Content Management (ECM), for Citi Cards where she was responsible for developing a multi-channel interaction model enabling the company to engage with customers more effectively. At Citi, she also created and managed the Citi Cards Innovation team which drove the long-term strategy and in-market consumer testing for payment innovation projects aimed at creating/enhancing revenue streams. Finally, Susan served as chief operations officer for Tabula Digita (now DimensionU), a premiere educational gaming company operating a suite of popular multiplayer, immersive games.
Susan has a bachelor’s degree from Wharton at the University of Pennsylvania and an MBA in finance and management from Columbia Business School.