Director of Solutions Managementq, Confirmit
Tricia Aguilar is a strategic contributor and thought leader within Confirmit’s Product Management team, driving alignment between client requirements and product development activities. She is responsible for the design and development of configurable solution frameworks, sharing best practice methodologies and architecture that help drive customer success.
During her 14 years at Confirmit, she has successfully designed and implemented Voice of the Customer, Voice of the Employee and custom research solutions for B2B and B2C organizations.
Previously, she led the strategy & implementation of a global customer experience program for Symantec. She was responsible for influencing cross-functionally to drive improvements to their enterprise customer experience and increasing customer loyalty, managing both qualitative & quantitative research to deliver insights & recommendations to executive staff. Prior to that, Tricia spent 10+ years working for enterprise technology and software companies with responsibilities in sales, strategic account management, business/partner development and service.