EVP of Customer Experience Management, Qualtrics
Webb Stevens leads teams responsible for the intersection of operations, sales enablement, marketing, engineering, and user experience for Qualtrics’ CustomerXM products. He pushes the perceived limitations of existing experience metrics to understand how the XM product platform can better serve the client and their end-customers. Webb and his team work closely with their Fortune 500 clients to develop CX solutions that provide insights into and helps them close the gaps in their customer experiences. Prior to joining Qualtrics, Webb expanded Avalara’s product management team and identified new untapped markets. He made the topic of tax sexy through tech. A data-led and intuition-is-critical person, Webb uses his extensive background in strategy, data analysis, and investment to identify patterns in market dynamics, ecosystem opportunities, and organizational gaps to craft enduring businesses and deliver products that delight.