Disruption is the new normal. Succeed by unlocking the full potential of human capital.
Your firm will thrive by making adaptiveness and resilience core competencies.
Large-scale business transformations are stalling. Strategies from the C-suite aren’t translating into concrete to-dos for employees. Our research shows that employees are enthusiastic about serving customers better. But without the direction and skills to make it happen, their enthusiasm sours into frustration. Leaders, in turn, are frustrated by the lack of progress.
It’s a perilous cycle.
Strategic learning is the missing link. When firms provide resources for employees to acquire new skills and adapt, large-scale transformations gain surer footing. And morale lifts when employees feel invested in and equipped for a future rife with uncertainty.