The US Customer Experience Index 2020: Why CX Differentiation Leads To Long-Term Success

A Complimentary Forrester Webinar

As brands grapple with consumer behavior changes caused by COVID-19, understanding how well they’ve used customer experience (CX) to build loyalty becomes more critical.

Join us for a complimentary version of Forrester’s US Customer Experience Index (CX Index) 2020 client webinar to dive into the latest results from this year’s CX Index. Discover the impact of the pandemic on  results, explore trends in CX quality at the brand and industry level, and understand the impact of CX-based differentiation.

Immediately following the recording, Forrester Principal Analyst TJ Keitt and Director of CX Analytics Michelle Yaiser join us live to answer your questions.

Key Takeaways: 

  • Learn about the latest trends in CX quality across 14 industries.
  • See which brands are CX leaders.
  • Understand how CX differentiation can help drive long-term success.

Complete the form to watch this on-demand webinar

Duration:
60 minutes

Featuring

TJ Keitt

Principal Analyst, Forrester

Michelle Yaiser

Director, CX Analytics, Forrester