Forrester Vice President and Principal Analyst Craig Le Clair discusses robotic process automation (RPA) and how the technology can help companies along the path to enterprisewide digital transformation.
Craig Le Clair, Vice President, Principal Analyst
On a scale from amoebas to neural network deep learning, robotic process automation, or RPA, falls slightly below the amoebas. RPA is considered an “unintelligent” technology — but this hasn’t stopped companies from using it to revolutionize their workforces and accelerate more advanced automation efforts.
The power of RPA is that it works through existing interfaces that already reside on employees’ desktops. It allows firms to handle inefficiencies within fragile legacy systems that inhibit workforce productivity so that human and budget resources can be allocated to customer-focused outcomes.
In the grand scheme of digital transformation, RPA is just a piece of the automation toolkit. Long-term value will stem from a holistic automation strategy, where companies consider what can be done on an enterprise scale to move forward on modernization, analytics, and eventually creating next-generation customer experiences.
In this episode, Craig Le Clair talks us through the merits — and dangers — of robotic process automation and how companies can leverage the spectrum of automation technologies to achieve a truly transformative state.