The Total Experience: Your Brand, Their Journey
Welcome to 2025, where customers know no bounds — where visionary brand strategies seamlessly blend with real-world journeys, and every interaction is meticulously crafted to captivate and delight. Now, imagine if you could truly measure and act on every part of your customers’ experience, maintaining the equilibrium between innovation and ease of use.
At CX Summit APAC 2025, customer experience (CX), digital, and marketing leaders will unite to delve into this rapidly approaching future, unveiling fresh insights and a comprehensive set of measurement and enhancement tools that promise to optimize the entire customer relationship. Come learn how strategies combined with current and emerging technology like AI can forge groundbreaking narratives that capture the hearts and minds of your customers with the right balance of precision and empathy — enabling you to create your customers’ total experience.
Why Attend CX Summit APAC 2025?
Ignite Your Imagination
Glean insights from top experts and industry pioneers delivering forward-thinking viewpoints on market changes as well as technology adoption such as AI. The Summit offers insightful Forrester keynotes and three special guest keynotes to challenge the norm and kindle innovation.
Dive Into Fresh Perspectives
Real-world case studies provide you with the tools to confront contemporary CX challenges, be it aligning teams, assimilating emerging technologies, or crafting robust measurement strategies.
Build Lasting Connections
Network and collaborate in an intimate environment of 120 top CX, digital, and marketing professionals at interactive sessions, analyst-led roundtables, and social engagements.
Sharpen Your Skills
Participate in practical, hands-on workshops designed to put your learning into action immediately. Use proven Forrester frameworks and toolkits to ensure that your strategies deliver measurable impact.
Programs Tailored To Your Growth
Take advantage of special programs such as:
- Executive Leadership Exchange. Join an exclusive, invitation-only program for C-level executives to connect and engage in focused discussions aimed at driving meaningful outcomes.
- Forrester Women’s Leadership Program. Build community, break barriers, and advance women in leadership.
Here’s What Attendees Are Saying
A really excellent cross section of keynote speakers all talking to different CX experiences.
— Jack Cipans
Customer Insights Lead, MLC Life Insurance
Get Motivated. Make A Move.
The future of customer experience doesn’t just happen — it’s shaped by bold leaders like you. Make confident decisions for your organization with Forrester’s visionary perspectives and proven tools.
Secure your spot at CX Summit APAC 2025 to craft your customers’ best journey yet.
Pricing
Already a Forrester client with pre-purchased tickets? Please contact events@forrester.com for assistance with your registration. All others, please click below to register.
Super Early Bird
Super early bird pricing expires May 7, 2025.
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Clients
$899 AUD
$599 USD -
Non-clients
$999 AUD
$699 USD
Early Bird
Early bird pricing expires May 30, 2025.
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Clients
$1,199 AUD
$799 USD -
Non-clients
$1,299 AUD
$899 USD
Standard
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Clients
$1,599 AUD
$1,099 USD -
Non-clients
$1,699 AUD
$1,199 USD
Team Discounts
Receive 3 tickets for the price of 2 in one transaction. No code required. Add 3 tickets to your cart and receive 33% off. Additional discount voucher codes do not apply. Super early bird pricing expires May 7, 2025.
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3 Clients
$1,800 AUD
600 AUD per ticket
$1,200 USD -
3 Non-clients
$2,001 AUD
667 AUD per ticket
$1,401 USD
Please be aware that the currency charged to your credit card will match the currency designated in your registered account, which may differ from the displayed prices. View event terms & conditions here.
CX Summit APAC · August 18, 2025 · Sydney & Digital
Have a question about an upcoming Forrester event? Contact us at events@forrester.com.