The Total Experience: Your Brand, Their Journey
The CX revolution is coming to Sydney. At CX Summit APAC 2025, take a bold step into the future of customer engagement with the Total Experience. This innovative approach integrates brand and customer experience strategies to unlock up to 3.5x revenue growth.
This isn’t just an event — it’s where the brightest minds in CX, digital, and marketing from across the Asia Pacific region come together to transform the future of business. Are you ready to elevate customer experience, drive innovation, and outpace the competition in our rapidly evolving market?
Register now to secure your spot at the most influential CX event of the year.
Ignite Innovation And Master The Total Experience
With rapid advancements across the APAC market, creating exceptional customer experiences demands a unified approach. At CX Summit, we’re excited to introduce Forrester’s groundbreaking Total Experience framework. Discover how you can:
- Measure and optimize every interaction across the customer lifecycle.
- Combine cutting-edge technology with empathy to create seamless, human-centered experiences.
- Build loyalty and increase engagement with strategies that deliver on your brand promise.
Why Attend CX Summit APAC 2025?
Ignite Your Imagination
Glean insights from top experts and industry pioneers delivering forward-thinking viewpoints on market changes as well as technology adoption such as AI. The Summit offers insightful Forrester keynotes and three special guest keynotes to challenge the norm and kindle innovation.
Dive Into Fresh Perspectives
Real-world case studies provide you with the tools to confront contemporary CX challenges, be it aligning teams, assimilating emerging technologies, or crafting robust measurement strategies.
Build Lasting Connections
Network and collaborate in an intimate environment of 120 top CX, digital, and marketing professionals at interactive sessions, analyst-led roundtables, and social engagements. See analyst coverage areas.
Sharpen Your Skills
Participate in practical, hands-on workshops designed to put your learning into action immediately. Use proven Forrester frameworks and toolkits to ensure that your strategies deliver measurable impact.
Here’s What Attendees Are Saying
The CX Summit APAC conference by Forrester was a fantastic event, offering valuable insights and trends relevant to the Asia region. The diverse range of speakers shared success stories and strategies for overcoming challenges in customer experience, particularly tailored to the Asian market.
— Dinara Wagawatte
Head of CX Transformation and Digital Adoption, Dialog Axiata
Who Should Attend
- CX Professionals: Develop next-level strategies to retain customers and demonstrate business impact through exceptional experiences.
- Digital Leaders: Harness cutting-edge technologies and AI to accelerate customer acquisition and improve engagement metrics.
- B2C Marketers: Cultivate customer loyalty by aligning your team’s strategies with your brand’s promise and uncovering powerful consumer insights.
Programs Tailored To Your Growth
- Executive Leadership Exchange: Join an exclusive, invitation-only program for C-level executives to connect and engage in focused discussions aimed at driving meaningful outcomes.
- Women’s Leadership Program: Build community, break barriers, and advance women in leadership.
- Customer-Obsessed Enterprise Awards: Is your business redefining CX and marketing? Gain regional recognition by showcasing your groundbreaking achievements on the APAC stage.
Did You Know?
Forrester has been shaping customer experience research since 1998, starting with “Why Most Websites Fail.” Our consumer tech survey program is second only to the US Census Bureau in scale.
Take Your Entire Team To The Next Level
CX excellence doesn’t happen in silos. Align and empower your team with the same game-changing insights — for less! Secure three tickets for the price of two with our team discount to ensure that your organization is ready to take the APAC market by storm.
Convince Your Boss
Need help convincing your boss to allocate the budget for your trip? We have you covered to make the case that this event is worth every penny.
Get ready to lead in the future of experiences. We’ll see you at CX Summit in Sydney!
Pricing
Already a Forrester client with pre-purchased tickets? Please contact events@forrester.com for assistance with your registration. All others, please click below to register.
Super Early Bird
Super early bird pricing expires May 7, 2025.
-
Clients
$899 AUD
$599 USD -
Non-clients
$999 AUD
$699 USD
Early Bird
Early bird pricing expires May 30, 2025.
-
Clients
$1,199 AUD
$799 USD -
Non-clients
$1,299 AUD
$899 USD
Standard
-
Clients
$1,599 AUD
$1,099 USD -
Non-clients
$1,699 AUD
$1,199 USD
Team Discounts
Receive 3 tickets for the price of 2 in one transaction. No code required. Add 3 tickets to your cart and receive 33% off. Additional discount voucher codes do not apply. Super early bird pricing expires May 7, 2025.
-
3 Clients
$1,800 AUD
600 AUD per ticket
$1,200 USD -
3 Non-clients
$2,001 AUD
667 AUD per ticket
$1,401 USD
Please be aware that the currency charged to your credit card will match the currency designated in your registered account, which may differ from the displayed prices. View event terms & conditions here.
Shape The Future Of CX
This isn’t just another conference; it’s the definitive customer experience event of the year, crafted to give you the vision, tools, and connections you need to transform your organization throughout the Total Experience revolution. Secure your spot today and lead your organization into the next era of customer experience.
CX Summit APAC · August 18, 2025 · Sydney & Digital
Have a question about an upcoming Forrester event? Contact us at events@forrester.com.