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Forrester Forums are different. Join our experts in CX, digital transformation, privacy and security, and marketing for immersive experiences. These events offer inspirational content from industry innovators, deep-dive sessions on niche topics you care about, and high-caliber networking with peers that share your title, industry, and mindset. Add on 1:1 time with analysts and skill-building workshops for an inspiring and productive experience.
Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Employee Engagement and Market Research programs. Confirmit’s solutions enable companies to run feedback and research programs that increase revenue, reduce costs and promote culture change.
Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. Freshworks SaaS products are ready to go, easy to use and offer a quick return on investment. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.
Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support.
Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.
In the age of the customer, Customer Experience (CX) has become the key way to differentiate your brand, or risk damaging your brand! We all know that your customer is going to have SOME kind of experience, good, bad or indifferent, every time they interact with your company. These interactions span the entire customer lifecycle across marketing, commerce, sales, and service. What makes all of this even trickier is that customers get to choose the channel, device and time that they choose to engage with you. With the world’s most complete CX footprint, only Oracle can connect every engagement your customer has with your brand.
Sprinklr is the world’s leading Modern Customer Experience Management (CXM) Platform. We help brands execute marketing, advertising, research, care, and engagement initiatives across all modern channels. This includes: 24 social channels, 11 messaging channels and hundreds of millions of forums, blogs, review sites, and news sites. Sprinklr’s AI-based platform, with a unified codebase, is deployed as a single global instance for each customer in order to drive collaboration and connect silos across the organization. Sprinklr is headquartered in New York City, with offices in 8 countries across Asia Pacific.
UserTesting enables companies to make customer-driven decisions at the pace of modern business through fast and frequent experience testing. Its on-demand Human Insight Platform helps companies gather insights from any target audience across any experience, and gives them the ability to see the world through their customers’ eyes, so they can create experiences with confidence. UserTesting’s platform rallies companies around the perspective of their customer, so everyone in the organization can make better decisions. At UserTesting, we believe that business is human and customer empathy is a key business differentiator, and being able to see, hear, and talk to the customer is a competitive advantage.
Alida created the world’s first CXM & Insights Platform, for the world’s most customer-obsessed brands, to turn customer truth into action. Our unparalleled approach of coupling broad feedback with deep insights creates lasting customer relationships and builds brands that stand the test of time.
CX APAC · May 11 – 12 · Live Virtual Experience
Take advantage of our team discount by using discount code 5FORR4 for 5 tickets for the price of 4!