CX Summit

CX, B2C Marketing, & Digital Business Leaders

June 2 – 4, 2025  |  London & Digital


Thrive In The CX Evolution

The customer experience (CX) realm is constantly evolving, presenting new opportunities to drive business outcomes with customer obsession. Emerging technologies like generative AI (genAI) are accelerating innovation and yielding new possibilities in customer and employee engagement.

Embrace the future of customer experiences today at CX Summit, where CX, marketing, and digital leaders will embark on a journey to overcome challenges and seize boundless opportunities. This is where you’ll find answers and inspiration to do more with less, optimize experiences across the customer journey, boost satisfaction and loyalty, and adapt to evolving customer expectations. Make CX Summit your catalyst for change, and get insights on AI, alignment, trust, loyalty, measurement, and more. It’s everything you need to unlock high-value customer experiences and adapt digital strategies, propelling your brand toward success.

What’s in it for you? Analyst insight to help you set clear goals, measure your performance with precision, align metrics with business goals, and balance traditional and emerging technologies to drive growth and revenue with customer experiences.

Join us at CX Summit to:

  • Ensure trust and privacy in the age of genAI.
  • Adapt CX strategy and budget to maintain satisfaction and loyalty.
  • Prove the business impact of CX metrics and financial outcomes.
  • Prioritize and align CX, digital, and marketing efforts.
  • Innovate and advance with customer-facing genAI.
  • Ensure inclusive, unbiased experiences in CX design.

Register today!

Digital Access

Registered attendees of CX EMEA 2024 have access to the Forrester Events Digital Hub for one year following the date of the live event. On the digital platform, you will be able to access recorded sessions, presentations, digital sponsor booths, and exclusive bonus content available only on the digital platform.


Team Discounts

Receive 3 tickets for the price of 2 in one transaction. No code required, add 3 tickets to your cart. Additional discount voucher codes do not apply.

  • 3 Clients

    £4,190 GBP

    €4790 EURO
  • 3 Non-Clients

    £4,790 GBP

    €5390 EURO

Please be aware that the currency charged to your credit card will match the currency designated in your registered account, which may differ from the displayed prices.

CX Summit EMEA · June 2 – 4, 2025 · London & Digital

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