CX Summit
EMEA

CX, B2C Marketing, & Digital Business Leaders

June 2 – 4, 2025  |  London & Digital

Analyst One-on-One Meetings Coverage

Aurelie L’Hostis, Principal Analyst
Digital Strategy, Digital Experience, Future of Digital Experiences, Consumer Financial Services, Financial Technology, Sustainable Finance

Chiara de Gasparin, Analyst
Digital Analytics, Experience Optimization, and Personalization Strategies and Technologies 

David Wheable, VP, Consulting Director
Information Technology Leadership, Sourcing Strategy & Execution, Business & IT Alignment, Technology Pricing & Licensing 

Edoardo Zavarella, Principal Consultant
Digital Business Strategy & Transformation, Customer-Centric Digital Operations, Digital Marketing & Consumer Behavior 

Enza Iannopollo, Principal Analyst
Privacy and Trust, Security and Risk, Data Governance, AI Compliance

James McQuivey, VP, Research Director
Future of Work, Workforce Technology Adoption, Employee Experience, Consumer and Workforce Psychology, Digital Disruption & Innovation

Joana de Quintanilha, VP, Principal Analyst
Journey-Centric Transformation, Journey Innovation, Cross-Functional Collaboration, Mental Models, Empathy, Getting Started and Scaling Journey and Ecosystem Mapping, Optimizing Journey Value for Customer and Company, Designing for Emotion, Harnessing Friction in Customer Journeys, Journey Orchestration, Employee Journey Mapping, Agile CX, and Aligning Brand/CX/Marketing.

Katy Tynan, VP, Principal Analyst
Organizational Change, Learning and Development, Future of Work

Manuel Geitz, Principal Analyst
Innovation, Digital Transformation, Strategy & Strategic Planning 

Maxie Schmidt, VP, Principal Analyst
CX Metrics, Metrics for Customer Journeys, Optimize Value For Customer, Culture and Metrics, Measuring Emotion in CX, ROI of CX

Nicky Briggs, VP, Principal Analyst
B2B Marketing, Portfolio Marketing, Account-Based Marketing  

Oliwia Berdak, VP, Research Director
Consumer Financial Services, Digital Business Transformation, Digital Strategies, Digital Experience, Financial technology, Consumer Trust

Paul Ferron, VP, Research Director
B2B Marketing & Sales

Richard Sheahan, VP, Principal Consultant
Customer Experience Management 

Rusty Warner, VP, Principal Analyst
B2C marketing, marketing technology, cross-channel marketing, next best experience decisioning, personalization

Thomas Husson, VP Principal Analyst
B2C Marketing & CMO Priorities, Brand and Customer Experiences, Marketing and Technology Innovation Including AI and GenAI, Conversational Marketing and Experiences, Future of Digital Experiences, Sustainability & Green Market Revolution

CX Summit EMEA · June 2 – 4, 2025 · London & Digital

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