CX Summit
EMEA

Indranil Bandyopadhyay, Principal Analyst
Artificial Intelligence, Data, Insights, Financial Services and Insurance Globally 

Martha Bennett, VP, Principal Analyst
Artificial Intelligence, Machine Learning, Information Technology Leadership, Strategy, Planning & Governance, Innovation, Emerging Technologies, Strategy & Strategic Planning 

Oliwia Berdak, VP, Research Director
Consumer Financial Services; Digital Business Transformation; Digital Strategies; Financial technology; Consumer Trust 

Dan Bieler, Principal Analyst
Digital Business Platforms, Internet of Things (IoT), Employee Experience
Remote Work, Innovation, Telecommunications Services, Business Models 

Nicky Briggs, VP, Principal Analyst
Portfolio Marketing, Demand & ABM 

William Dahlgren, Analyst
Digital Transformation, Digital Organization, Digital Metrics, Digital Business Strategy, Mapping Out Digital Strategies, Digital adoption, Location Intelligence 

Chiara de Gasparin, Analyst
Digital Analytics, Experience Optimization, and Personalization Strategies and Technologies 

Joana de Quintanilha, VP, Principal Analyst
Journey-Centricity, Embedding Customer Insights into the Organization, Empathy, Journey and Ecosystem Mapping, Journey Analytics, Journey Orchestration, Employee Journey Mapping, Journey Measurement, Agile CX, Emotion and CX, Aligning Brand/CX/Marketing, Harnessing Friction in Customer Journeys, Sustainability.  

Manuel Geitz, Principal Analyst
Innovation, Digital Transformation, Strategy & Strategic Planning 

Martin Gill, VP, Research Director
Chief Digital Officer Duties, Digital Business Models, Digital Business Strategy, Digital Business Transformation; Digital Experience (DX) Design; Digital Maturity, Innovation, Organization Structures for Digital 

Thomas Husson, VP Principal Analyst
B2C Marketing, CMO Priorities, Intersection of Sustainability and Customer Experiences, Consumer Behaviors, Marketing Innovation 

Enza Iannopollo, Principal Analyst
Privacy and Trust, Security and Risk, Data Governance, AI Compliance 

Lorenzo Introna, VP, Principal Consultant
B2B Marketing, Business Insights & Analytics, Customer Experience Management, Employee Experience, Customer Management, Customer Intelligence, Technology Infrastructure & Operations 

Laura Koetzle, VP, Group Director
Security & Risk, Tech Architecture & Delivery, Tech Executive 

Aurelie L’Hostis, Principal Analyst
Digital Banking Strategy, Digital Experience (banking), Sustainable Finance, Financial Well-Being, Financial Technology 

Diego Lo Giudice, VP, Principal Analyst
Embrace Modern Application Development Techniques and Services with Agile, DevOps, Modern Metrics, Automation, AI/Generative AI and  TuringBots. 

Maxie Schmidt, VP, Principal Analyst
CX Metrics, Scaling CX Measurement Programs, Making the Business Case For CX, Measuring Customer Journeys, Optimize Value For Customer, Customer Value Networks, Customer-Obsessed Metrics, Measuring Emotion in CX 

Richard Sheahan, VP, Principal Consultant
Customer Experience Management 

Rusty Warner, VP, Principal Analyst
Modernize Marketing Capabilities 

David Wheable, VP, Consulting Director
Information Technology Leadership, Sourcing Strategy & Execution, Business & IT Alignment, Technology Pricing & Licensing