CX EMEA 2020 Sponsors

As you prepare for CX EMEA, learn more about our sponsors with this helpful Marketplace Guide.

Sponsors

Contact us at sponsorships@forrester.com to discuss 2020 exhibition, branding, and speaking opportunities, or call +31 (0) 20 305 4848.


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All Sponsors

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Confirmit

Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Employee Engagement and Market Research programs. Confirmit’s solutions enable companies to run feedback and research programs that increase revenue, reduce costs and promote culture change.

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ECS

ECS is a leading UK digital transformation consultancy business. We help our clients across all industries to transform their businesses using IT. We enable our clients to change the way they change, using agile and DevOps techniques to rapidly up-skill teams, accelerate release cycles, drive more meaningful customer experience and innovation. We are experts in digital engineering, data analytics and customer experience. ECS is well placed to help with any IT transformation challenge from migration to public cloud to using Artificial Intelligence (AI) to improve customer experience. ECS has over a decade of experience working with clients in highly regulated industries, particularly financial services.

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Sprinklr

Sprinklr is the world’s leading Modern Customer Experience Management (CXM) Platform. We help brands execute marketing, advertising, research, care, and engagement initiatives across all modern channels. This includes: 24 social channels, 11 messaging channels and hundreds of millions of forums, blogs, review sites, and news sites. Sprinklr’s AI-based platform, with a unified codebase, is deployed as a single global instance for each customer in order to drive collaboration and connect silos across the organization. Sprinklr is headquartered in New York City, with 25 offices in 16 countries.

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Medallia

Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Most organizations don’t know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based Customer Experience Management (CEM) platform solves this. It captures customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understands it in real time, and then delivers insights and actions everywhere in a company—from the C-suite to the frontline—to improve the customer experience.

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Acoustic

Acoustic (formerly IBM watson marketing and commerce) is the world’s leading independent AI-powered marketing cloud. With total focus on the marketer, we dedicate all of our efforts to making them more successful. We provide an open marketing ecosystem comprised of intuitive, AI-powered products, helping our clients change the way they work and achieve their best results ever. Acoustic serves an international client base of more than 3,500 brands including many Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing and marketing automation solutions. Acoustic is headquartered in New York City, with offices and teams across the globe.

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Clarabridge

Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiency. For more information, please visit www.clarabridge.com

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eGain

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.

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InMoment

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact.

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Intercom

Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support.

Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.

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LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World’s Most Innovative Companies list in 2020.

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Qualtrics

Qualtrics is the leader in customer experience and creator of the Experience Management (XM) category. Over 11,000 organizations around the world are using the Qualtrics system of action to attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.

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Quantum Metric

Quantum Metric helps organisations build better digital products faster. Our Continuous Product Design platform gives business and technical teams a single version of truth that is fast, quantified, and based on what matters most — your customers’ perspective. The result: Teams are aligned, learn faster, and release with confidence. Quantum Metric was founded in 2015 and has been recognised as a Gartner Cool vendor, INC500, CNBC Upstart 100, and Deloitte Fast 500. For more information, visit www.quantummetric.com.

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SugarCRM

SugarCRM is a customer experience solutions leader enabling businesses to deliver highly relevant, personalized attention throughout the lifetime of a relationship. Our innovative time-aware CX platform provides historical insight into customers, enabling companies to understand, strengthen and communicate more effectively. The result? Accelerated demand generation, increased revenue, superior customer care, and elevated loyalty.

Based in Silicon Valley, SugarCRM is backed by Accel-KKR. Nearly 4500 mid-market and enterprise businesses in over 120 countries rely on SugarCRM.

To learn more visit https://www.sugarcrm.com or follow @SugarCRM.

NOTE: SugarCRM and the SugarCRM logo are registered trademarks of SugarCRM Inc. Third-party trademarks mentioned are the property of their respective owners.

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Talkwalker

Talkwalker is a listening and analytics company that empowers over 2,000 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to-use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of-the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, Singapore, Paris, and Frankfurt. Talkwalker is also the home of Talkwalker Alerts and Talkwalker Free Social Search.

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Thunderhead

Thunderhead is the recognized global leader in technology for Customer Journey Orchestration. Enabling brands for the first time to understand each customer’s intent and orchestrate personalized journeys for millions of customers across billions of touchpoints, seamlessly and in real-time.

Thunderhead is leading the movement to transform customer engagement, with its AI-driven ONE Engagement Hub, it’s now possible for brands to deliver exceptional engagement for every customer throughout every journey. Across every industry, ONE is driving topline growth, reducing cost-to-serve, increasing customer happiness and building customer lifetime value.

Thunderhead is headquartered in London and has its development HQ in Boston.

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Usermind

Usermind’s Customer Journey Orchestration platform empowers enterprises to bridge the gap between legacy systems and a modern customer experience. By orchestrating and optimizing journeys across complex systems & organizational silos, we significantly improve customer experience at reduced costs and increased revenue.

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UserTesting

UserTesting enables companies to make customer-driven decisions at the pace of modern business through fast and frequent experience testing. Its on-demand Human Insight Platform helps companies gather insights from any target audience across any experience, and gives them the ability to see the world through their customers’ eyes, so they can create experiences with confidence. UserTesting’s platform rallies companies around the perspective of their customer, so everyone in the organization can make better decisions. At UserTesting, we believe that business is human and customer empathy is a key business differentiator, and being able to see, hear, and talk to the customer is a competitive advantage.

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Verint

Verint Experience Cloud solutions help you process and analyze data, automate and speed decision making, and operationalize across the organization— so you can compete on better customer experience.

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Bold360 by LogMeIn

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of AI, Bold360 helps personalise and enhance every engagement -no matter where it takes place -allowing companies to deliver better and more consistent customer experiences seamlessly across both AI and agent-based interactions. Bold360 delivers ground-breaking intelligence with out-of-the-box simplicity and helps agents do what they do best -be human.

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Coveo

Coveo uses AI and intelligent search technologies to personalise millions of digital experiences for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every business interaction, making websites, commerce, contact centres, intranets and digital properties and apps effortless, content-rich and effective.

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Decibel

Decibel is the only analytics software in the world that can automatically score every online user experience to identify and prioritize the most urgent experience issues impacting conversion and engagement. Immediately upon implementation, Decibel’s AI goes to work uncovering poor experiences across brands’ websites and apps, and quantifies those experiences so brands like LEGO, Adidas, and Sony can prioritize optimization efforts. Decibel’s forensic tools then get to the root cause so brands can troubleshoot, validate hypotheses, and find the fastest path to resolution. Optimizing online user experience has never been this easy. Find out more at www.decibel.com.

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Gemseek

At GemSeek we use data, technology and analytics to predict what customers will do next. We help companies take the right decisions about CX, products, marketing campaigns and customer initiatives translating into higher revenue growth, higher customer satisfaction and higher marketing ROI. Our customer analytics solutions help boost customer acquisition, reduce churn and prove the financial value of existing CX programs. We have successfully partnered with leading telecommunications, healthcare, insurance, consumer electronics and other companies to enhance customer engagement strategies and speed up CX programs.

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Glassbox

Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction.

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Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft offers modern, connected business applications that unify your business – from data to people to processes – and adapt to your changing needs.​

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NICE Nexidia

NICE Nexidia’s Customer Engagement Analytics Framework includes industry leading Customer Journey and Speech Analytics,* NICE ENLIGHTEN AI-predictive and interpretive modeling, IVR Optimization, and Quality Management. NICE’s contact center strategy for analytics is to provide the most powerful, scalable and personalized omnichannel AI analytics at the journey level, interaction level, and behavioral level by leveraging historical and real-time high-performance analytics capabilities. These capabilities empower businesses with full-spectrum insights to deliver hyper-personalized customer experiences while saving costs, driving revenue, improving customer loyalty, and maintaining compliance.

*NICE Nexidia leadership, as reported in The Forrester Wave™: Customer Journey Analytics Visioning Platforms, 2017, 2018, 2020 and The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, 2018. Global Market Share Leader, as reported in DMG Consulting’s 2020-2021 Interaction Analytics Product and Market Report.

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OPINATOR

OPINATOR® – WOW Experience Management for Humans.

OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.

OPINATOR’s Predictive, Prescriptive, and Text Analytics capabilities, Case Management System, and fully branded, role-based dashboards enable you to act instantly on feedback, reduce points of customer effort, and drive value in each touchpoint of your customer journeys. OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates.

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CX EMEA · November 17 – 19 · Live Virtual Experience

Take advantage of our team discount and receive 2 tickets for the price of 1!