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Contact us at sponsorships@forrester.com to discuss 2020 exhibition, branding, and speaking opportunities, or call +31 (0) 20 305 4848.


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Clarabridge

Clarabridge’s SaaS based customer experience management solution helps hundreds of the worlds leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source data collection, detailed customer and text analytics, broad distribution of insights and proven engagement is why leading brands trust Clarabridge to power their CEM programs. The result: increased customer satisfaction and loyalty.

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eGain

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.

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Qualtrics

Qualtrics is the leader in customer experience and creator of the Experience Management (XM) category. Over 11,000 organizations around the world are using the Qualtrics system of action to attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.

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LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World’s Most Innovative Companies list in 2020.

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SugarCRM

SugarCRM is a customer experience solutions leader enabling businesses to deliver highly relevant, personalized attention throughout the lifetime of a relationship. Our innovative time-aware CX platform provides historical insight into customers, enabling companies to understand, strengthen and communicate more effectively. The result? Accelerated demand generation, increased revenue, superior customer care, and elevated loyalty.

Based in Silicon Valley, SugarCRM is backed by Accel-KKR. Nearly 4500 mid-market and enterprise businesses in over 120 countries rely on SugarCRM.

To learn more visit https://www.sugarcrm.com or follow @SugarCRM.

NOTE: SugarCRM and the SugarCRM logo are registered trademarks of SugarCRM Inc. Third-party trademarks mentioned are the property of their respective owners.

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Talkwalker

Talkwalker is a listening and analytics company that empowers over 2,000 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to-use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of-the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, Singapore, Paris, and Frankfurt. Talkwalker is also the home of Talkwalker Alerts and Talkwalker Free Social Search.

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Usermind

Usermind’s Customer Journey Orchestration platform empowers enterprises to bridge the gap between legacy systems and a modern customer experience. By orchestrating and optimizing journeys across complex systems & organizational silos, we significantly improve customer experience at reduced costs and increased revenue.

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UserTesting

UserTesting enables companies to make customer-driven decisions at the pace of modern business through fast and frequent experience testing. Its on-demand Human Insight Platform helps companies gather insights from any target audience across any experience, and gives them the ability to see the world through their customers’ eyes, so they can create experiences with confidence. UserTesting’s platform rallies companies around the perspective of their customer, so everyone in the organization can make better decisions. At UserTesting, we believe that business is human and customer empathy is a key business differentiator, and being able to see, hear, and talk to the customer is a competitive advantage.

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Glassbox

Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction.

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OPINATOR

OPINATOR® – WOW Experience Management for Humans.

OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.

OPINATOR’s Predictive, Prescriptive, and Text Analytics capabilities, Case Management System, and fully branded, role-based dashboards enable you to act instantly on feedback, reduce points of customer effort, and drive value in each touchpoint of your customer journeys. OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates.

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Confirmit

Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Employee Engagement and Market Research programs. Confirmit’s solutions enable companies to run feedback and research programs that increase revenue, reduce costs and promote culture change.

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InMoment

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact.

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Medallia

Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Most organizations don’t know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based Customer Experience Management (CEM) platform solves this. It captures customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understands it in real time, and then delivers insights and actions everywhere in a company—from the C-suite to the frontline—to improve the customer experience.

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Verint

Verint Experience Cloud solutions help you process and analyze data, automate and speed decision making, and operationalize across the organization— so you can compete on better customer experience.

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Quantum Metric

Quantum Metric helps you uncover your biggest digital opportunities, do it faster, and align your teams. Since 2016, leading Fortune 500 brands, such as Neiman Marcus, Comcast, Alaska Airlines, eBay, and US Bank, have taken the Quantum Metric leap. Our digital experience intelligence platform helps organizations automatically identify customer friction, quantify the business impact, prioritize opportunities, and continuously measure success. In 2018, Quantum Metric received a $25M Series A round led by Insight Venture Partners.

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CX EMEA · November 18 – 19 · Live Virtual Experience