CX Summit
North America

AJ Joplin
Senior Analyst
Customer Experience Management, Enterprise Collaboration, Learning Management, Innovation, Co-Creation & Crowdsourcing, Collaborative Work Management, Customer Experience Ecosystem, Customer Experience Measurement, Customer Experience Strategy, Customer Journey, Customer Journey Mapping, Customer Onboarding, CX Transformation, Design Thinking, Experience Design, Human-Centered Design, Online Testing Platforms, Personas & Scenarios, Research & Development, Usability Testing, User Experience

Alyson Clarke  
Principal Analyst
B2B Sales, Customer Management, Customer Experience Management, eCommerce, Innovation, B2B Channel Sales, Customer Advocacy, Multichannel Selling Strategies, Omnichannel Customer Experience

Angelina Gennis
Senior Analyst
Employee Experience, Employee Engagement, Employee Experience Design, Digital Workplace, Hybrid Work, Employee Listening, Employee Wellbeing And Burnout, Organizational Culture

Arielle Trzcinski
Principal Analyst
Digital Experience, B2B Customer Engagement, Digital Transformation

Audrey Chee-Read
Principal Analyst
B2C Marketing, Consumer Insights (B2C), Brand Measurement And Value (B2C), Brand Positioning (B2C), Brand Strategy (B2C), Consumer Behaviors (B2C), Marketing Segmentation And Personas (B2C), Brand Growth Strategy (B2C), Consumer Attitudes (B2C), Consumer Trends (B2C), Brand Energy (B2C), Marketing Strategy And Operations (B2C), Consumer Research Methodologies (B2C)

Betsy Summers
Principal Analyst
Human Capital Management, Talent Management, Talent Acquisition, People Analytics, Talent Assessment

Brad Haag
Senior Analyst
B2C Marketing, Marketing And Media Mix Modeling (B2C), Marketing Measurement (B2C), Marketing Metrics (B2C), Return On Marketing Investment (B2C)

Brendan Witcher
VP, Principal Analyst
Artificial Intelligence, B2B eCommerce, B2B Sales, Customer Management, Customer Experience Management, Computing Platforms, eCommerce, Customer Engagement, Customer Relationship Management, Customer Service Solutions, Personalization, User Experience, Digital Store

Brian Hopkins
VP, Emerging Technology & Principal Analyst
Artificial Intelligence, Business Insights And Analytics, Business Intelligence, Customer Intelligence, Computing Platforms, Edge Computing, Data And Information Management, Data Operations & Governance, Information Technology And Leadership, Strategy, Planning, & Governance, Innovation, Innovation Management, Software Development, Technology Infrastructure, Technology Operations, Advanced Analytics, Data Quality & Data Governance, Executive Leadership, IT Organization And Culture, Systems of Insight, Test Data Management

Chuck Gahun    
Principal Analyst
Content Management And Technology, Digital Asset Management, Product Information Management, Marketing Content Management (B2C)

Colleen Fazio    
Senior Analyst
Customer Experience Measurement, Voice Of The Customer

David Hoffman
VP, Research Director

Dipanjan Chatterjee
VP, Principal Analyst
Brand Measurement And Value (B2C), Brand Positioning (B2C), Brand Strategy (B2C), Consumer Behaviors (B2C), Brand Growth Strategy (B2C), Brand Energy (B2C), Marketing Organizational Design (B2C), Marketing Organization (B2C), Brand Measurement Consulting Services

Emily Collins     
VP, Research Director
B2C Marketing, Paid Media Channels (B2C), Marketing Channels (B2C), Loyalty Strategy (B2C)

Fiona Swerdlow
VP, Research Director
Commerce

Gina Bhawalkar     
Principal Analyst
Design Thinking, Experience Design, Human-Centered Design, Web Design Standards, Digital Accessibility

James McQuivey, PhD
VP, Research Director
Workforce Strategy

Jay Pattisall
VP, Principal Analyst
B2C Marketing, Marketing Agencies (B2C), Marketing Services (B2C), In-House Marketing Agencies (B2C), Marketing Agency Selection (B2C), Media Management Services, Marketing Creative And Content Services

Jen Sanning
VP, CMO Executive Partner
B2C Marketing, Customer Management, Customer Experience Management, Information Technology Leadership, Marketing And Media Mix Modeling (B2C), Business & IT Alignment, Customer Engagement, Customer Experience Strategy, Digital Transformation, Integrated Marketing Strategy (B2C), IT Organization & Culture, Organizational Structure

Jessica Liu
Principal Analyst
B2C Marketing, Marketing Channels (B2C), Consumer Personalization (B2C), Marketing Technologies (B2C), Marketing Planning (B2C), Marketing Content Management (B2C), Marketing Resource Management Tools For B2C

Joe Stanhope    
VP, Principal Analyst
B2C Marketing, Consumer Insights (B2C), Marketing Channels (B2C), Customer Relationship Management, Marketing Technologies (B2C), Marketing Strategy And Operations (B2C), Marketing Organizational Design (B2C), Marketing Organization (B2C), Customer Data Strategy (B2C), Identity Solution Tools, Customer Data Platforms For B2C, Enterprise Marketing Suites

John Pedini
Principal Analyst
B2C Marketing, Loyalty Services

Judy Weader
Principal Analyst
B2B eCommerce, Customer Management, Customer Experience Management, Employee Experience, Information Technology Leadership, Business Measurement, Corporate Culture, Customer Experience Index (CX Index), Customer Experience Strategy, Customer Journey Mapping, CX Transformation, Decision Making, IT Organization & Culture, Return On Investment, User Experience

Katy Tynan
VP, Principal Analyst
Employee Experience, Workforce Strategy, Learning Management, Skills Management, Employee Coaching, Employee Learning And Development, Organizational Development, Employee Recognition, Leadership Development, Workplace Diversity And Inclusion, Contract Labor And Gig Work, Career Pathing And Development, Revenue Ecosystem Change Management (B2C) 

Keith Johnston
VP, Group Director
B2B Marketing, Customer Management, Customer Experience Management, Information Technology Leadership, B2B Marketing Leadership, Executive Leadership, IT Organization & Culture, Marketing Organizational Structures, Marketing Talent Management, Personalization, User Experience

Kelsey Chickering
Principal Analyst
B2C Marketing, Paid Media Channels (B2C), Consumer Behaviors (B2C), Media And Advertising Buying (B2C), Partner And Affiliate Marketing (B2C), Organic Social Marketing (B2C), Influencer And Creator Advertising (B2C), Media And Advertising Planning (B2C), Social Advertising (B2C), Social Suites

Kim Herrington
Senior Analyst
Business Insights And Analytics, Business Intelligence, Data Visualization, Marketing And Sales Data Team Enablement (B2B)

Lily Varon
Principal Analyst
eCommerce, Online Retail, Subscriptions, Commerce Technology, Recurring Billing, Buy Now Pay Later, Merchant Payments, Billing, Commerce, Payments

Max Ball
Principal Analyst
Digital Experience, Contact Center Technologies & Processes

Michele Goetz
VP, Principal Analyst
Artificial Intelligence, Data And Information Management, Data Operations & Governance, Data Integration, Data Quality & Data Governance, Data Visualization, AI Regulation, AI Governance

Mike Proulx
VP, Research Director
B2C Marketing, Corporate Sponsorship (B2C), Metaverse  

Nikhil Lai  
Senior Analyst
B2C Marketing, Paid Media Channels (B2C), Advertising Technologies (B2C), Marketing And Media Mix Modeling (B2C), In-Store Marketing (B2C), Media And Advertising Buying (B2C), Search Advertising (B2C), Programmatic Advertising (B2C), Search Engine Optimization (B2C), TV Advertising (B2C), Retail Media (B2C), Audio Advertising (B2C), Media And Advertising Planning (B2C), Out-Of-Home Advertising (B2C), Omnichannel Demand Side-Platforms, Creative Advertising Technologies

Pete Jacques
Principal Analyst
Customer Experience Management, Customer Experience Index (CX Index), Customer Experience Measurement, Customer Experience Strategy, Customer Insights And Analytics, Customer Journey Mapping, Voice Of The Customer 

Peter Wannemacher
Principal Analyst
Customer Management, Customer Experience Management, Innovation, Customer Advocacy, Omnichannel Customer Experience, User Experience

Rich Saunders
Senior Analyst
Customer Intelligence, Customer Experience Management, Customer Experience Measurement, Customer Experience Strategy, Customer Feedback Management, CX Transformation, Net Promoter Score, Voice Of The Customer

Rick Parrish
Vice President, Research Director
Customer Management, Customer Experience Management, Information Technology Leadership, Corporate Culture, IT Organization & Culture

Rohit Makhijani
Principal Analyst
Business Insights And Analytics, Business Strategy And Planning, Data And Information Management, Digital Experience, Information Technology Leadership, Innovation, Risk Management

Ron Rogowski
VP, Executive Partner
Customer Experience Management, Customer Experience Strategy, User Experience

Rowan Curran
Senior Analyst

Artificial Intelligence, Computer Vision, Machine Learning, Data Science, Advanced Analytics, Predictive Analytics, Cognitive Search

Senem Biyikli       
Sr. UX Researcher
User experience and research, inclusive design.

Shannon Germain Farraher
Senior Analyst

Shar VanBoskirk    
VP, Principal Analyst
B2C Marketing, Marketing And Media Mix Modeling (B2C), Marketing Channels (B2C), Consumer Behaviors (B2C), Email Marketing (B2C), Consumer Attitudes (B2C), Mobile Marketing (B2C), Search Advertising (B2C), Marketing Budgeting (B2C), Marketing Organizational Design (B2C), Marketing Organization (B2C), Marketing Talent (B2C), Email Marketing Service Providers    

Stephanie Liu
Senior Analyst
B2C Marketing, Consumer Insights (B2C), Privacy Management, Marketing Data Deprecation (B2C), Data Clean Rooms (B2C), SMS Marketing (B2C), Consumer Privacy (B2C), Customer Data Strategy (B2C), Zero-Party Data Solutions

Su Doyle       
Senior Analyst
B2B eCommerce, B2B Sales, B2C Marketing, Customer Management, Customer Experience Management, Information Technology Leadership, B2B Buyer Engagement, Business Measurement, CX Transformation, Return On Investment

Sucharita Kodali
VP, Principal Analyst
eCommerce, Direct To Consumer, Mobile Commerce, Online Retail, Customer Ratings And Reviews, Social Commerce, Subscriptions, Commerce Technology, Fulfillment And Shipping, Commerce Strategy, Commerce, Grocery Consumers, Luxury Consumers, Consumer Segmentation And Personas, Green Customers

Will McKeon-White
Senior Analyst
Artificial Intelligence, Language AI, Technology Infrastructure, Technology Operations, Chatbots, ChatOps, IT Process Automation, IT Service Management

Zeid Khater
Analyst
Business Insights And Analytics, Customer Experience Management, Customer Insights And Analytics