CX Summit
North America

George Colony

CEO,
Forrester

Rick Parrish

VP, Research Director,
Forrester

Kelsey Chickering

Principal Analyst,
Forrester

AJ Joplin

Senior Analyst,
Forrester

Sharyn Leaver

Chief Research Officer,
Forrester

Shar VanBoskirk

VP, Principal Analyst,
Forrester

Dipanjan Chatterjee

Vice President, Principal Analyst,
Forrester

Keith Johnston

VP, Group Director,
Forrester

Jay Pattisall

VP, Principal Analyst,
Forrester

Angelina Gennis

Principal Analyst,
Forrester

Luis Angel-Lalanne

Vice President, Complaints Transformation,
American Express

Greg Barber

Director of Experience & Market Research,
CareFirst Blue Cross Blue Shield

Rebecca Biestman

CMO,
Guild

Julia Binder

Senior Director of Customer Experience Strategy & Analytics,
Toast

Sara Bonds

SVP of Strategic Partnerships,
APP (Association of Pickleball Players)

Amy Cheng

Senior Director Experience Insights,
Shipt

Chris Conner

Senior Director of Digital Management and Strategy of Consumer Energy,
NRG Energy

Purvi Doraiswamy

Senior Vice President, Digital Operations,
AARP

Nancy Flowers

Vice President of Customer Experience,
Voya Financial

Dan Gamber

Director of Experiences,
Bridgestone

Josh Heitsenrether

Senior Managing Director, Marketing & Digital Strategy,
American Society of Mechanical Engineers (ASME)

Jeanne Jones

VP, Member Marketing,
BECU

Todd Keith

Head of Experience Design (XD),
Regions Bank

Al Krueger

Senior Director, Experience Strategy, Research, and Design Practice,
Highmark Health

Erica Luxenburg

Director of Product Research,
Lowe's

Gregg Molander

Senior Director of Brand Experience,
AARP

Holly Moreland

Sr Director, Customer Engagement Strategy and Technology,
Hilton

Lana Pruett

Director of Customer and Digital Experience,
Blue Cross and Blue Shield of Kansas

James Russo

Strategy & Insight Lead T-Mobile Advertising Solutions,
T-Mobile

Robyn Simburger

Marketing Director, Merchandise Marketing and Media,
AutoZone, Inc.

Kathy Doyle Thomas

President,
Half Price Books

Dr. KimArie Yowell

Chief Talent and DEI Officer,
Rocket

Max Ball

Principal Analyst,
Forrester

Gina Bhawalkar

Principal Analyst,
Forrester

Senem Guler Biyikli

Analyst,
Forrester

Dipanjan Chatterjee

Vice President, Principal Analyst,
Forrester

Audrey Chee-Read

Principal Analyst,
Forrester

Kelsey Chickering

Principal Analyst,
Forrester

Alyson Clarke

Principal Analyst,
Forrester

Emily Collins

VP, Research Director,
Forrester

George Colony

CEO,
Forrester

Rowan Curran

Principal Analyst,
Forrester

Su Doyle

Principal Analyst,
Forrester

Shannon Germain Farraher

Senior Analyst,
Forrester

Colleen Fazio

Senior Analyst,
Forrester

Shalika Fernando

Senior Analyst,
Forrester

Chuck Gahun

Principal Analyst,
Forrester

Michele Goetz

VP, Principal Analyst,
Forrester

Brad Haag

Senior Analyst,
Forrester

Kim Herrington

Senior Analyst,
Forrester

David Hoffman

VP, Research Director,
Forrester

Brian Hopkins

VP, Emerging Tech Portfolio,
Forrester

Pete Jacques

Principal Analyst,
Forrester

Keith Johnston

VP, Group Director,
Forrester

AJ Joplin

Senior Analyst,
Forrester

Zeid Khater

Analyst,
Forrester

Sucharita Kodali

VP, Principal Analyst,
Forrester

Nikhil Lai

Principal Analyst,
Forrester

Sharyn Leaver

Chief Research Officer,
Forrester

Jessica Liu

Principal Analyst,
Forrester

Stephanie Liu

Senior Analyst,
Forrester

Rohit Makhijani

Principal Analyst,
Forrester

William McKeon-White

Senior Analyst,
Forrester

Rick Parrish

VP, Research Director,
Forrester

Jay Pattisall

VP, Principal Analyst,
Forrester

John Pedini

Principal Analyst,
Forrester

James L. McQuivey, PhD

VP, Research Director,
Forrester

Mike Proulx

VP, Research Director,
Forrester

Ron Rogowski

VP, Executive Partner,
Forrester

Jen Sanning

Executive Partner,
Forrester

Rich Saunders

Senior Analyst,
Forrester

Joe Stanhope

VP, Principal Analyst,
Forrester

Betsy Summers

Principal Analyst,
Forrester

Fiona Swerdlow

VP, Research Director,
Forrester

Arielle Trzcinski

Principal Analyst,
Forrester

Katy Tynan

VP, Principal Analyst,
Forrester

Shar VanBoskirk

VP, Principal Analyst,
Forrester

Lily Varon

Principal Analyst,
Forrester

Peter Wannemacher

Principal Analyst,
Forrester

Judy Weader

Principal Analyst,
Forrester

Jenna Wohead

Director, Product Management,
Forrester

James Bauman

Senior Director Experience Management & Analytics,
TruGreen

Menon Billingsley

Head of Solution Strategy for Technology, Media, and Telecom,
Qualtrics

Maya Desai

Director of Business Advanced Analytics,
DIRECTV

Kaitlen Elmore

Sr. Director, Voice of the Customer Programs,
Concentrix

Roxanne Knapp

AVP Experience Design Strategy,
MetLife

Prashanth “PVK” Krishnaswami

Head of Market Strategy,
Zoho

Matt Lawler

Vice President of Data and Insights,
AEG Global Partnerships

Stephanie Leheta

Senior Director - CX Strategy, Governance & Design Thinking,
CIBC

Megan Lukitsch

VP of Customer Experience,
CSG

Ed Matanes

Product Marketing Associate,
CallMiner

John McMullan

Director, VoiceAI Product Marketing,
Observe.AI

Mitch Milner

Senior Principal Solutions Engineer,
Qualtrics

Vincent Petrillo

General Manager and Vice President of US Commercial,
Trustpilot

Cheryl Abellanoza, PhD

Associate Director - UX Research,
Verizon Connect

Manisha Powar

Head of Product Management,
Qualtrics CX

Keith Wilson

Executive Director of Product,
CSG