CX North America 2020 Sponsors
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7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from 7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
For more information, visit https://www.247.ai.
Clarabridge’s SaaS based customer experience management solution helps hundreds of the worlds leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source data collection, detailed customer and text analytics, broad distribution of insights and proven engagement is why leading brands trust Clarabridge to power their CEM programs. The result: increased customer satisfaction and loyalty.
For more information, visit http://www.clarabridge.com/.
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact.
For more information, visit http://www.inmoment.com/.
New customers, new experiences, new markets and new business models: digital disruption is creating new opportunities for organizations to add value. But only for those who understand how far and fast they need to transform. Meeting the evolving expectations of consumers and employees means re-thinking more than just front office – middle and back office processes and platforms need to change too. At KPMG, we enable organizations to achieve business-wide digital transformation. Combining innovation with industry expertise and agility, we can accelerate your competitive position so you can thrive in the digital world.
For more information, visit https://home.kpmg.com/xx/en/home.html.
Thunderhead’s intuitive ONE Engagement Hub joins up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system, giving you a multi-dimensional view of all your customers. It allows you to act on an individual customer’s needs in real-time. Effortless engagement just got personal.
For more information, visit http://www.thunderhead.com/.
Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Employee Engagement and Market Research programs. Confirmit’s solutions enable companies to run feedback and research programs that increase revenue, reduce costs and promote culture change.
For more information, visit https://www.confirmit.com.
Founded in 1975, Microsoft (Nasdaq “MSFT”) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft offers modern, connected business applications that unify your business – from data to people to processes – and adapt to your changing needs.
For more information, visit https://www.microsoft.com/en-us/.
Qualtrics is a single system of record for all experience data, also called X-dataTM, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
For more information, visit https://www.qualtrics.com/.
Reputation.com delivers the only complete SaaS platform that lets location-based enterprises strengthen their reputations with consumers online and on site, across the entire customer journey. From finding products and services on search, to conversion, to operational improvements that deliver better experiences, our technology improves CX and turns customers into advocates.
Our technology helps enterprises monitor, request and respond to reviews and surveys, stream reviews and survey results to attract customers, and manage social media communities.. Companies can also glean actionable insights from unstructured online feedback to make operational improvements to improve reputation and drive competitive advantage.
Reputation.com’s technology manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others.
For more information, visit https://www.reputation.com/.
Acxiom provides the data and technology foundation for the world’s best marketers. We enable people-based marketing everywhere through a simple, open approach to connecting systems and data that drives seamless customer experiences and higher ROI. A leader in identity and ethical data use for nearly 50 years, Acxiom helps thousands of clients and partners around the globe work together to create a world where all marketing is relevant. Acxiom is a registered trademark of Acxiom LLC.
For more information, visit https://www.acxiom.com/.
AnswerLab delivers insights and advice to create exceptional digital experiences. The world’s most innovative brands rely on their research to improve user engagement, reduce development costs, and increase conversion rates. They partner at every stage of product development, helping digital leaders envision new experiences, optimize existing ones, and measure impact.
For more information, visit http://www.answerlab.com/.
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
For more information, visit https://www.capgemini.com.
Meet FullStory, the customer experience platform that empowers every person in your company to help build the best online interactions for your customers. Every day, thousands of people use FullStory for answers, not analytics, via pixel-perfect playback, robust search and segmentation, and proactive insights.
For more information, visit http://www.fullstory.com/.
MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, as it happens. The company helps increase customer retention, conversion, and lifetime value by embedding customer experience intelligence and action systems into the DNA of business operations.
For more information, visit http://www.maritzcx.com/.
Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Most organizations don’t know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based Customer Experience Management (CEM) platform solves this. It captures customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understands it in real time, and then delivers insights and actions everywhere in a company—from the C-suite to the frontline—to improve the customer experience.
For more information, visit https://www.medallia.com/.
NICE Nexidia is a leader in the Customer Journey and Speech Analytics markets,* providing a complete Customer Engagement Analytics Framework that includes IVR Optimization, Predictive Behavioral Routing, and Quality Management. Built on a solid foundation of technology and architecture developed by in-house research and development teams, Nexidia Customer Engagement Analytics reaches above and beyond with unmatched secure cloud services and managed analytics services that have ensured clients’ success year in and year out, for over 15 years. Additionally, NICE Nexidia’s Customer Engagement Analytics Framework provides an integrated gateway into the full offering available within the NICE portfolio, boosting the advantages of Workforce Optimization, Performance Management, and Compliance Center, among others.
*The Forrester Wave™: Customer Journey Analytics Visioning Platforms, 2017 & 2018 and The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, 2018
For more information, visit https://www.nice.com/engage/nexidia-customer-engagement-analytics.
OneTrust PreferenceChoice™ enables marketing teams to drive engaging user experiences and build trust while demonstrating compliance across 100s of global data privacy regulations, including the CCPA, TCPA, CASL and GDPR. With PreferenceChoice, organizations can implement privacy into marketing and sales activities, collect user consent and preferences across channels, scan for website and mobile app tracking technologies, automate consumer rights requests, and maintain historical consent records in a central location. OneTrust PreferenceChoice is a part of OneTrust, the #1 most widely used privacy, security and third-party risk platform trusted by more than 4,000 customers and powered by 60 awarded patents. OneTrust PreferenceChoice seamlessly integrates with the entire OneTrust platform, including, OneTrust Privacy, OneTrust Vendorpedia™, OneTrust DataGuidance™ and OneTrust GRC.
For more information, visit https://www.preferencechoice.com/.
Usermind’s Customer Journey Orchestration platform empowers enterprises to bridge the gap between legacy systems and a modern customer experience. By orchestrating and optimizing journeys across complex systems & organizational silos, we significantly improve customer experience at reduced costs and increased revenue.
For more information, visit https://www.usermind.com/.
Verint is The Customer Engagement Company™, with more than 10,000 organizations worldwide – including over 80 percent of the Fortune 100 – trusting our solutions and services to power actionable intelligence across their enterprises.
Verint’s broad Voice of Customer suite empowers organizations to listen, analyze and act on VoC across digital, voice, text and social interactions to achieve their desired business outcomes.
For more information, visit https://www.verint.com/voc.
The Pointillist customer journey analytics platform enables rapid discovery of customer insights, to help companies dramatically improve customer experience. The platform reveals the actual paths customers take, as they engage with a company across touchpoints and over time. In minutes, CX teams can connect the dots between customer interactions and quantitative metrics such as revenue, churn and customer lifetime value. Unlike other solutions that merely unify customer data, the Pointillist platform reveals high-impact customer insights and enables engagement with customers at optimal points along their journey.
For more information, visit https://www.pointillist.com/.
OPINATOR® is the all-in-one Experience Management platform that enables you to boost engagement with your customers in VoC, NPS, and CX Management programs with highly visual and personalized customer interactions (e.g. surveys, forms, etc.). OPINATOR can be self-managed and features Predictive, Prescriptive, and Text Analytics capabilities, a Close the Loop & Case Management system, and fully customizable, role-based Dashboards, to help you reduce points of customer effort and drive value in each touchpoint of your customer journeys.
For more information, visit http://web.opinator.com/.
CX North America 2020 · June 16 – 18 · New York City
New York Hilton Midtown
1335 Avenue Of The Americas
New York, New York, 10019, USA
Take advantage of our team discount by using discount code 5FORR4 for 5 tickets for the price of 4!