CX North America 2020 Sponsors
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Forrester Forums are different. Join our experts in CX, digital transformation, privacy and security, and marketing for immersive experiences. These events offer inspirational content from industry innovators, deep-dive sessions on niche topics you care about, and high-caliber networking with peers that share your title, industry, and mindset. Add on 1:1 time with analysts and skill-building workshops for an inspiring and productive experience.
7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from 7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
For more information, visit https://www.247.ai.
Clarabridge’s SaaS based customer experience management solution helps hundreds of the worlds leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source data collection, detailed customer and text analytics, broad distribution of insights and proven engagement is why leading brands trust Clarabridge to power their CEM programs. The result: increased customer satisfaction and loyalty.
For more information, visit http://www.clarabridge.com/.
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact.
For more information, visit http://www.inmoment.com/.
New customers, new experiences, new markets and new business models: digital disruption is creating new opportunities for organizations to add value. But only for those who understand how far and fast they need to transform. Meeting the evolving expectations of consumers and employees means re-thinking more than just front office – middle and back office processes and platforms need to change too. At KPMG, we enable organizations to achieve business-wide digital transformation. Combining innovation with industry expertise and agility, we can accelerate your competitive position so you can thrive in the digital world.
For more information, visit https://home.kpmg.com/xx/en/home.html.
Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. The Intellum Platform includes all the tools an organization needs to create, manage, track and improve highly-personalized learning experiences for customers, partners and even employees.
For more information, visit https://www.intellum.com/.
Thunderhead’s intuitive ONE Engagement Hub joins up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system, giving you a multi-dimensional view of all your customers. It allows you to act on an individual customer’s needs in real-time. Effortless engagement just got personal.
For more information, visit http://www.thunderhead.com/.
Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Employee Engagement and Market Research programs. Confirmit’s solutions enable companies to run feedback and research programs that increase revenue, reduce costs and promote culture change.
For more information, visit https://www.confirmit.com.
Founded in 1975, Microsoft (Nasdaq “MSFT”) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft offers modern, connected business applications that unify your business – from data to people to processes – and adapt to your changing needs.
For more information, visit https://www.microsoft.com/en-us/.
Qualtrics is a single system of record for all experience data, also called X-dataTM, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
For more information, visit https://www.qualtrics.com/.
Reputation.com helps companies delight their customers at every touchpoint by helping them to Get Found, Get Chosen, and Get Better. Your reputation is built from every interaction a person has with your brand—from search to sale, first use to renewal, customer service call to service review. If you’re not proactively soliciting, consolidating, promoting, and acting on feedback at every stage of the journey, consumers will take their business elsewhere. That’s why we’re dedicated to building the only integrated platform that helps companies foster lasting loyalty.
Our Saas platform is used by household brand names across 77 unique industries, and by utilising 29 patents we hold, our customers enjoy features and functionality simply not available anywhere else. We operate globally from our 8 offices and employ over 400 people who are experts in what we offer.
Your reputation is the pulse of your organisation, in today’s Feedback Economy, you need to have a 360-degree view of your online brand to ensure you stay on top of the narrative and connect effectively with your customers. Your reputation matters. With Reputation.com as your ORM and CX partner of choice, you can optimise it!
For more information, visit https://www.reputation.com/.
Acxiom provides the data and technology foundation for the world’s best marketers. We enable people-based marketing everywhere through a simple, open approach to connecting systems and data that drives seamless customer experiences and higher ROI. A leader in identity and ethical data use for nearly 50 years, Acxiom helps thousands of clients and partners around the globe work together to create a world where all marketing is relevant. Acxiom is a registered trademark of Acxiom LLC.
For more information, visit https://www.acxiom.com/.
AnswerLab delivers insights and advice to create exceptional digital experiences. The world’s most innovative brands rely on their research to improve user engagement, reduce development costs, and increase conversion rates. They partner at every stage of product development, helping digital leaders envision new experiences, optimize existing ones, and measure impact.
For more information, visit http://www.answerlab.com/.
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
For more information, visit https://www.capgemini.com.
Formation is the global leader in developing scalable solutions for individualized offers at scale. It uses artificial intelligence (AI) and machine learning (ML) algorithms to constantly analyze the audience, fine-tune offers and automate offer deployment across both digital and physical channels. This approach enables offers to become smarter and more effective with each customer interaction, delivering unique experiences through 1:1 offer personalization.
For more information, visit https://formation.ai/.
Meet FullStory, the customer experience platform that empowers every person in your company to help build the best online interactions for your customers. Every day, thousands of people use FullStory for answers, not analytics, via pixel-perfect playback, robust search and segmentation, and proactive insights.
For more information, visit http://www.fullstory.com/.
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. Transformation happens here.
For more information, visit https://www.genpact.com/.
MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, as it happens. The company helps increase customer retention, conversion, and lifetime value by embedding customer experience intelligence and action systems into the DNA of business operations.
For more information, visit http://www.maritzcx.com/.
Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Most organizations don’t know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based Customer Experience Management (CEM) platform solves this. It captures customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understands it in real time, and then delivers insights and actions everywhere in a company—from the C-suite to the frontline—to improve the customer experience.
For more information, visit https://www.medallia.com/.
NICE Nexidia is a leader in the Customer Journey and Speech Analytics markets,* providing a complete Customer Engagement Analytics Framework that includes IVR Optimization, Predictive Behavioral Routing, and Quality Management. Built on a solid foundation of technology and architecture developed by in-house research and development teams, Nexidia Customer Engagement Analytics reaches above and beyond with unmatched secure cloud services and managed analytics services that have ensured clients’ success year in and year out, for over 15 years. Additionally, NICE Nexidia’s Customer Engagement Analytics Framework provides an integrated gateway into the full offering available within the NICE portfolio, boosting the advantages of Workforce Optimization, Performance Management, and Compliance Center, among others.
*The Forrester Wave™: Customer Journey Analytics Visioning Platforms, 2017 & 2018 and The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, 2018
For more information, visit https://www.nice.com/engage/nexidia-customer-engagement-analytics.
OneTrust PreferenceChoice™ enables marketing teams to drive engaging user experiences and build trust while demonstrating compliance across 100s of global data privacy regulations, including the CCPA, TCPA, CASL and GDPR. With PreferenceChoice, organizations can implement privacy into marketing and sales activities, collect user consent and preferences across channels, scan for website and mobile app tracking technologies, automate consumer rights requests, and maintain historical consent records in a central location. OneTrust PreferenceChoice is a part of OneTrust, the #1 most widely used privacy, security and third-party risk platform trusted by more than 4,000 customers and powered by 60 awarded patents. OneTrust PreferenceChoice seamlessly integrates with the entire OneTrust platform, including, OneTrust Privacy, OneTrust Vendorpedia™, OneTrust DataGuidance™ and OneTrust GRC.
For more information, visit https://www.preferencechoice.com/.
Usermind’s Customer Journey Orchestration platform empowers enterprises to bridge the gap between legacy systems and a modern customer experience. By orchestrating and optimizing journeys across complex systems & organizational silos, we significantly improve customer experience at reduced costs and increased revenue.
For more information, visit https://www.usermind.com/.
UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why. Most approaches to customer feedback cannot meet the needs of today’s businesses, but with UserTesting, companies can now see the world through their customers eyes so they can make customer-driven decisions at the pace of modern business.
For more information, visit https://www.usertesting.com/ .
Verint is The Customer Engagement Company™, with more than 10,000 organizations worldwide – including over 80 percent of the Fortune 100 – trusting our solutions and services to power actionable intelligence across their enterprises.
Verint’s broad Voice of Customer suite empowers organizations to listen, analyze and act on VoC across digital, voice, text and social interactions to achieve their desired business outcomes.
For more information, visit https://www.verint.com/voc.
Decibel provides real-time intelligence that enables businesses to measure and improve online customer experiences — at scale.
Pioneering the world’s first technology designed specifically to quantify experiences, Decibel’s Digital Experience Intelligence platform captures unique experience data, enriched by machine learning, to reveal digital body language, understand user state of mind and pinpoint problem areas on your website, web applications and native apps.
For more information, visit https://www.decibelinsight.com/.
Highspot is the sales enablement platform that reps love. We deliver breakthrough products that transform the way millions of people work. We inspire and develop people to do their best, create beautifully designed software with a spark of magic, and provide an extraordinary customer experience at every turn. We empower companies to elevate customer conversations that drive strategic growth.
Our intuitive sales enablement platform combines intelligent content management, training, contextual guidance, customer engagement, and actionable analytics – all in a product that reps love. Go-to-market teams use Highspot to deliver a unified buying experience that increases revenue, customer satisfaction, and retention.
We’re a strategic partner for hundreds of customers worldwide, from Fortune 1000 brands to emerging companies. Based in Seattle, with offices in London, Highspot is consistently recognized for our product innovation and workplace culture.
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For more information, visit http://highspot.com/.
The Pointillist customer journey analytics platform enables rapid discovery of customer insights, to help companies dramatically improve customer experience. The platform reveals the actual paths customers take, as they engage with a company across touchpoints and over time. In minutes, CX teams can connect the dots between customer interactions and quantitative metrics such as revenue, churn and customer lifetime value. Unlike other solutions that merely unify customer data, the Pointillist platform reveals high-impact customer insights and enables engagement with customers at optimal points along their journey.
For more information, visit https://www.pointillist.com/.
Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction.
For more information, visit https://www.glassboxdigital.com/.
OPINATOR® – WOW Experience Management for Humans.
OPINATOR® brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.
OPINATOR®’s Predictive, Prescriptive, and Text Analytics capabilities, Case Management System, and fully branded, role-based dashboards enable you to act instantly on feedback, reduce points of customer effort, and drive value in each touchpoint of your customer journeys. OPINATOR® is self-manageable and offers a predictable and flexible pricing model based on flat rates.
For more information, visit http://web.opinator.com/.
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