CX North America 2020 Sponsors
Sponsor a Forrester Event
Forrester Forums are different. Join our experts in CX, digital transformation, privacy and security, and marketing for immersive experiences. These events offer inspirational content from industry innovators, deep-dive sessions on niche topics you care about, and high-caliber networking with peers that share your title, industry, and mindset. Add on 1:1 time with analysts and skill-building workshops for an inspiring and productive experience.
CallMiner empowers customer experience teams with AI-fueled unsolicited feedback from 100% of your contact center conversations. Spoken dialog and acoustic measures reveal loyalty and emotional engagement drivers with a scored focus for scope and intensity along with chat, email and other text-based interactions for a complete CX perspective. Realize how frontline agents shape your brand with metrics benchmarking empathy, ownership and more. Combine survey response with CallMiner interaction detail for unique insight including presentation within select CX platforms.
Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Employee Engagement and Market Research programs. Confirmit’s solutions enable companies to run feedback and research programs that increase revenue, reduce costs and promote culture change.
For more information, visit https://www.confirmit.com/forrester-wave-customer-feedback-management/.
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact.
For more information, visit https://inmoment.wistia.com/medias/fo093hkov4.
Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. The Intellum Platform includes all the tools an organization needs to create, manage, track and improve highly-personalized learning experiences for customers, partners and even employees.
For more information, visit https://www.intellum.com/.
Founded in 1975, Microsoft (Nasdaq “MSFT”) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft offers modern, connected business applications that unify your business – from data to people to processes – and adapt to your changing needs.
For more information, visit https://dynamics.microsoft.com/en-us/.
Qualtrics is the leader in customer experience and creator of the Experience Management (XM) category. Over 11,000 organizations around the world are using the Qualtrics system of action to attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.
For more information, visit https://www.qualtrics.com/hidden/forrester-cxna/?utm_medium=email&utm_source=Forrester&utm_campaign=CXNA.
Thunderhead’s intuitive ONE Engagement Hub joins up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system, giving you a multi-dimensional view of all your customers. It allows you to act on an individual customer’s needs in real-time. Effortless engagement just got personal.
For more information, visit https://thunderhead.wistia.com/medias/q2g9ky7ils.
Acoustic (formerly IBM watson marketing and commerce) is the world’s leading independent AI-powered marketing cloud. With total focus on the marketer, we dedicate all of our efforts to making them more successful. We provide an open marketing ecosystem comprised of intuitive, AI-powered products, helping our clients change the way they work and achieve their best results ever. Acoustic serves an international client base of more than 3,500 brands including many Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing and marketing automation solutions. Acoustic is headquartered in New York City, with offices and teams across the globe.
For more information, visit https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&partnerref=CXNA&eventid=2389957&sessionid=1&key=E1C515876C71FAE6C25A56DB46A8E6C7®Tag=&sourcepage=register.
Acxiom provides the data and technology foundation for the world’s best marketers. We enable people-based marketing everywhere through a simple, open approach to connecting systems and data that drives seamless customer experiences and higher ROI. A leader in identity and ethical data use for nearly 50 years, Acxiom helps thousands of clients and partners around the globe work together to create a world where all marketing is relevant. Acxiom is a registered trademark of Acxiom LLC.
For more information, visit https://vimeo.com/364407299.
Aspect’s enterprise-tier contact center software is used by millions of agents every year to support billions of consumer interactions worldwide. Available on-premises or in your choice of cloud environment, our flexible, highly scalable, best-of-breed contact management and workforce optimization applications help companies keep agents engaged while providing exceptional customer experiences.
For more information, visit https://www.aspect.com/.
Clarabridge’s SaaS based customer experience management solution helps hundreds of the worlds leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source data collection, detailed customer and text analytics, broad distribution of insights and proven engagement is why leading brands trust Clarabridge to power their CEM programs. The result: increased customer satisfaction and loyalty.
For more information, visit https://www.clarabridge.com/resources/united-airlines-listening-to-customers-during-the-covid-19-crisis?utm_source=follow-up&utm_medium=banner&utm_campaign=forrester_tradeshow.
At Concentrix, we understand that experience is everything. For more than 20 years, our VOC survey technology, analytic services and consulting expertise have helped some of the world’s best brands create better experiences and build stronger relationships with their customers.
For more information, visit https://www.concentrix.com/resources/webinar/future-proof-your-customer-feedback-programs/.
Decibel is more than a digital experience platform: it’s a group of passionate people seeking to rid the world of digital frustration.
Working with leading companies like Lego, Adidas, and Sony, we’re building technology that plugs the critical knowledge gap in how companies measure the quality of online customer experiences.
Decibel’s platform crunches billions of data points to automatically identify poor experiences on websites and apps, and provides digital teams with the insights they need to optimize them.
The world’s leading companies harness Decibel for better conversions, more engagement, and increased customer loyalty across their digital offerings.
For more information, visit https://www.decibelinsight.com/.
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. Transformation happens here.
For more information, visit https://www.genpact.com/digital-transformation/customer-experience?van-experience.
LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World’s Most Innovative Companies list in 2020.
For more information, visit https://www.liveperson.com/.
Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Most organizations don’t know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based Customer Experience Management (CEM) platform solves this. It captures customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understands it in real time, and then delivers insights and actions everywhere in a company—from the C-suite to the frontline—to improve the customer experience.
For more information, visit https://www.medallia.com/.
monday.com is where teams get their work done. It’s a visual Work OS where any team runs their projects, processes, and everyday work, fast. Teams create streamlined workflows by dragging and dropping boards, automations, dashboards and the external tools they already use – all within their Work OS.
With monday.com, teams become autonomous, gaining three benefits: 1) speed and agility; 2) transparency and alignment; 3) total ownership of work.
Learn why over 100,000 companies love using monday.com, and get started today.
For more information, visit https://monday.com/.
NICE Nexidia is a leader in the Customer Journey and Speech Analytics markets,* providing a complete Customer Engagement Analytics Framework that includes IVR Optimization, Predictive Behavioral Routing, and Quality Management. Built on a solid foundation of technology and architecture developed by in-house research and development teams, Nexidia Customer Engagement Analytics reaches above and beyond with unmatched secure cloud services and managed analytics services that have ensured clients’ success year in and year out, for over 15 years. Additionally, NICE Nexidia’s Customer Engagement Analytics Framework provides an integrated gateway into the full offering available within the NICE portfolio, boosting the advantages of Workforce Optimization, Performance Management, and Compliance Center, among others.
*The Forrester Wave™: Customer Journey Analytics Visioning Platforms, 2017 & 2018 and The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, 2018
For more information, visit https://info.nice.com/Maintaining-CSAT-with-Workers-At-Home-Just-Got-Critical_Reg.html.
The Pointillist customer journey analytics platform enables rapid discovery of customer insights, to help companies dramatically improve customer experience. The platform reveals the actual paths customers take, as they engage with a company across touchpoints and over time. In minutes, CX teams can connect the dots between customer interactions and quantitative metrics such as revenue, churn and customer lifetime value. Unlike other solutions that merely unify customer data, the Pointillist platform reveals high-impact customer insights and enables engagement with customers at optimal points along their journey.
For more information, visit https://www.pointillist.com/.
Sprinklr is the world’s leading Modern Customer Experience Management (CXM) Platform. We help brands execute marketing, advertising, research, care, and engagement initiatives across all modern channels. This includes: 24 social channels, 11 messaging channels and hundreds of millions of forums, blogs, review sites, and news sites. Sprinklr’s AI-based platform, with a unified codebase, is deployed as a single global instance for each customer in order to drive collaboration and connect silos across the organization. Sprinklr is headquartered in New York City, with 25 offices in 16 countries.
For more information, visit https://www.youtube.com/watch?v=J74wYTFhue0&feature=youtu.be.
Talkdesk is a cloud contact center for the customer obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage.
For more information, visit https://www.talkdesk.com/resources/webinars/managing-and-engaging-contact-center-staff-during-lockdown-and-beyond/.
Talkwalker is a listening and analytics company that empowers over 2,000 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to-use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of-the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, Singapore, Paris, and Frankfurt. Talkwalker is also the home of Talkwalker Alerts and Talkwalker Free Social Search.
Usabilla, a SurveyMonkey company, empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps, and emails. Enterprises acquire the ultimate solution to capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive success.
With Usabilla, start asking Why.
For more information, visit https://go.usabilla.com/airpods.
Usermind’s Customer Journey Orchestration platform empowers enterprises to bridge the gap between legacy systems and a modern customer experience. By orchestrating and optimizing journeys across complex systems & organizational silos, we significantly improve customer experience at reduced costs and increased revenue.
For more information, visit https://www.usermind.com/reports/the-forrester-wave-journey-orchestration-platforms-2020.
UserTesting enables companies to make customer-driven decisions at the pace of modern business through fast and frequent experience testing. Its on-demand Human Insight Platform helps companies gather insights from any target audience across any experience, and gives them the ability to see the world through their customers’ eyes, so they can create experiences with confidence. UserTesting’s platform rallies companies around the perspective of their customer, so everyone in the organization can make better decisions. At UserTesting, we believe that business is human and customer empathy is a key business differentiator, and being able to see, hear, and talk to the customer is a competitive advantage.
For more information, visit http://www.usertesting.com/?utm_source=Email&utm_medium=Customer%20Newsletter&utm_campaign=TS-NA-2020-06-16%20CXNORTHAMERICA&utm_content=post%20CXNA%20event%20newsletter&utm_cta=&utm_term=&utm_chnl_cmp=&utm_chnl_adgrp=.
Verint Experience Cloud solutions help you process and analyze data, automate and speed decision making, and operationalize across the organization— so you can compete on better customer experience.
For more information, visit https://content.verint.com/vxibankingwebinar.
Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction.
For more information, visit https://www.glassboxdigital.com/.
OPINATOR® – WOW Experience Management for Humans.
OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.
OPINATOR’s Predictive, Prescriptive, and Text Analytics capabilities, Case Management System, and fully branded, role-based dashboards enable you to act instantly on feedback, reduce points of customer effort, and drive value in each touchpoint of your customer journeys. OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates.
For more information, visit https://web.opinator.com.