Speakers

Maryssa Miller

Head of Digital And Customer Products, JetBlue

Kevin Blesy

Head of Strategy, &pizza

Amira Boland

Detail, Customer Experience and GEAR Center, Office of Management and Budget

Steve Dorval

Head of Innovation and Advice, John Hancock

Fatemeh Khatibloo

VP, Principal Analyst, Forrester

Kristi Langdon

Head of Customer Experience, Daimler Trucks

Mary McDuffie

President/CEO, Navy Federal Credit Union

Adam Blumenfeld

Director, Global Consumer Insights, TOMS

Ellen Needham

Director of Customer Insights & Innovation, Patagonia

Soraya Radwan

Senior Director of Interactions Design & Analytics, SiriusXM

Raj Sivasubramanian

Customer Experience Insights Manager, Airbnb

Gabi Steele

Senior Data Visualization Engineer, WeWork

David Vasquez

Customer Care and Experience Executive, Ally Bank

Julie Ask

Vice President, Principal Analyst, Forrester

Dave Clark

Vice President, Design Lead, Genpact

Joana van den Brink-Quintanilha

VP, Principal Analyst, Forrester

Angelina Gennis

Analyst, Forrester

Travis Gelbrich

Managing Director, Guest Care, Alaska Air Group

Ray Gerber

Chief Solutions Officer, Thunderhead

Musa Hanhan

Experience Designer and Product Strategist, Genesys

Anjali Lai

Anjali Lai

Senior Analyst, Forrester

Harley Manning

Vice President, Research Director, Forrester

Andrew McInnes

Head of Client Development, Strativity Group

Sue Novak

Dealer Engagement & Experience Training Manager, BMW NA

Rick Parrish

VP, Principal Analyst, Forrester

Kelly Price

Kelly Price

Analyst, Forrester

Jodi B. Rabinowitz

Head of Talent & Organizational Development, Zoom Video Communications

Maxie Schmidt

Principal Analyst, Forrester

Claire Sporton

Senior Vice President, Customer Experience Innovation, Confirmit

Samuel Stern

Principal Analyst, Forrester

Rob Tarkoff

Executive Vice President and General Manager, CX Cloud, Oracle

Scott Voigt

CEO and Co-Founder, FullStory

Faith Adams

Faith Adams

Senior Analyst, Forrester

Andrew Hogan

Principal Analyst, Forrester

Michelle Yaiser

Director, CX Analytics, Forrester

TJ Keitt

Principal Analyst, Forrester

David Johnson

Principal Analyst, Forrester

Judy Weader

Principal Advisor, CX Council, Forrester

Rebecca McAdams

Senior Advisor, Employee Experience Cohort, Forrester

Laura Garvin Tramm

Data Scientist, Forrester

P.V. Kannan

Co-founder and Chief Executive Officer, [24]7.ai

Susan Moon

Vice President, Digital Experience Center, Kaiser Permanente

Timothy Mead

Design Manager - Customer Experience (CX), Single-Family Office Of The Client, Freddie Mac

Mari Cross

Head of Customer Success, Adobe Customer Solutions

Jeff J. Mango

Managing Director, Advisory Customer Solutions, KPMG

Amy Buckner Chowdhry

Founder & CEO, AnswerLab

Evan English

Vice President, Product Design, Enterprise Membership Digital Experiences, American Express

Jennifer Tattenbaum

Senior Director of Interactive, The Shubert Organization

Matt Larson

Senior Director, Client Experience, Optum

Lynette Lager

Director, Custom Research & VoC Programs, Wolters Kluwer

Jen Rubin

Client Success Practice Lead, MaritzCX

Chuck Coulson

Vice President of Business Development and Alliances, Helpshift

Jackie Potts

Director, VOC Strategy, Concentrix

Tony Drummond

VP Customer Experience, Cox Automotive

Webb Stevens

EVP of Customer Experience Management, Qualtrics

Jason D. Galloway

Managing Director, Advisory, KPMG

Douwe Busschops

Director of Customer Experience, SUEZ North America

Carl Wong

Co-Founder and CEO, LivingLens

Will Harries

Director of CX Product Management, Comcast

Jeff Geheb

Global Chief Experience Officer, VMLY&R

Mazen Ghalayini

Managing Director, West Monroe Partners

Dave Ledwell

SVP, Consumer and Business Lending, Navy Federal Credit Union

,

Ryan Carrigan

Solutions Architect, CallMiner

Steve Chirokas

Director of Product and Channel Marketing, CallMiner

Rob Holland

Partner, Elixirr

Arun Theivendirarajah

VP, Product, Usermind

Robb Hoenick

Senior Director of Digital, CVS Health

Mark Treschl

Chief Customer Officer, Verint Voice of Customer Solutions

Ericka McCoy

Chief Marketing Officer, Resonate

Ryan Lester

Senior Director, Customer Engagement Technologies, Bold360 by LogMeIn

Amy Shioji

Vice President of Customer Experience & Insights, USA TODAY NETWORK

Brian Strauss

VP of Worldwide Field Engineering, goMoxie.com

Michael Mallett

Solutions Principal, Customer & Digital Experience, Medallia

Cameron Watt

President & CEO, Intouch Insight

Kathy Schwartz

Director, Customer Experience, Sanofi Pasteur

Spence Green

Co-founder and CEO, Lilt

Allison Snow

Senior Analyst, Forrester

Brandon Purcell

Principal Analyst, Forrester

David Truog

David Truog

VP, Research Director, Forrester

Beth Ard

Vice President of Customer Experience, CenturyLink

Dave Cowing

Experience Leader, Genpact

Ron Rogowski

VP, Principal Consultant, Forrester

Katelyn Sprang

Advisor, Forrester

Kathleen Byrne

Manager, TEI Consulting, Forrester

Alex Stein

Senior Consultant, Forrester

Erin Streeter

VP, Training and Certification, Forrester

Pippa Jollie

Director, Principal Consultant, Forrester

Adrian Chapman

Data Science Manager, Forrester

Kara Hoisington

Senior Consultant, Forrester

Keith Coe

VP, Consulting, Forrester

Jennifer Adams

Jennifer Adams

Senior Forecast Analyst, Forrester

Pete Jacques

Principal Analyst, CX Index, Forrester

Dr. Kevin Ming, Ph.D

Director of Growth & Artificial Intelligence (AI), Enghouse Interactive

David Levin

VP Customer Experience & Digital Innovation, Bob’s Discount Furniture

Mark Fera

Senior Vice President and Managing Director, Aprimo

Jen Bonfilio

Vice President, Employee Brand, Massage Envy

Levi Roberts

VP, Data Science, InMoment

Xavier de Gracia

Director of Operations and Customer Service, Handy

Ben Silver

Founder, 3DEN

Katrina Glover Faust

Senior Director – Customer Experience Design, Single-Family Office Of The Client, Freddie Mac

George Colony

CEO, Forrester