AI Changed The Conversation. Leaders Shaped The Direction.
AI Forum Sydney 2026 brought together technology, security, and customer experience leaders to explore how organizations can create advantage in an AI-powered world. Leaders examined how to scale adoption, strengthen resilience, and deliver experiences that customers value. One message stood out: Success doesn’t come from deploying more AI — it comes from making smarter decisions about where and how to apply it.
Ideas Sparked. Strategies Sharpened.
From the opening keynote to the final Predictions Tank, Sydney challenged leaders to look beyond AI experimentation and focus on lasting business value. Technology, security, and CX leaders explored how to scale AI responsibly, boost customer trust, and provide experiences that stand apart in an increasingly automated world. The result was a day of practical insights, candid discussion, and fresh thinking about what comes next.
Missed It? 2026 Highlights
A New Blueprint For AI Leadership
The day began with a keynote challenge to move beyond AI experiments and focus on the outcomes that matter most: creating customer value. Throughout the Forum, leaders explored how to expand AI adoption, strengthen trust and security, and create noteworthy, human-focused experiences. The day closed with a lively Predictions Tank, where Forrester analysts debated the trends, investments, and market shifts likely to shape the year ahead.
One day, multiple perspectives, one goal: making smarter decisions about AI.
Why Attend In 2027
Forrester Forum Sydney 2027 is designed for leaders navigating the next phase of AI adoption and business transformation.
Reset Priorities
Rebalance AI budgets from cost cutting to outcomes that strengthen customer value.
Compete Smarter
Identify where AI can help you leapfrog competitors on customer value.
Make It Actionable
Get practical insights you can apply immediately without adding unnecessary complexity.
Invest Confidently
Plan for the long term as AI-related investments grow across tech spend.
Improve Experience
Counter record-low customer experiences with AI decisions anchored to customer outcomes.
Align Leaders
Bring tech, security, and CX teams together around shared value goals.
Who Should Attend
Tech Executives
Drive AI investment choices that create durable customer value—not just efficiency gains.
Security Executives
Protect the organization while enabling responsible AI decisions that support customer value outcomes.
CX, B2C, And Digital Leaders
Prioritize AI use cases that improve experiences and strengthen competitive advantage with measurable impact.
What You’ll Experience
Discover practical insights to move from strategy to execution.
Insight-Rich Sessions
Attend research-driven keynotes and sessions grounded in Forrester frameworks.
Peer Networking
Connect with leaders solving similar challenges across industries.
Hands-On Guidance
Join interactive discussions and exchanges that turn ideas into action.
Strategic Tools
Get frameworks and models to bring back and activate within your organization.
Different By Design
Forrester Forum Sydney delivers independent, research-backed insights without bias. Every session is built for activation: trusted knowledge, practical guidance, and strategies you can use immediately to create business value.
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