Global Director of Customer Loyalty, Abbott Diagnostics

Brian Bruner is the Global Director of Customer Loyalty for Abbott Diagnostics. After spending over 10 years running a successful service team in Latin America & Canada, Brian moved into a global role managing the Voice of Customer programs for Abbott Diagnostics. He loves to interact with customers and to find ways to make their experiences better. His vision is to find ways to use the VoC to drive success at all levels of the business.