Director, Events & Field Marketing, CallMiner

Brian LaRoche is Director of Event & Field Marketing for CallMiner and is responsible for the promotion of his organization’s Omni-Channel interaction analytics technology and services platform through the planning and production of physical and virtual events, webinars, and podcasts. Mr. LaRoche has a long-standing comprehension of Call Center operations as in the course of his career he not only designed and marketed the full gamut of call center technologies, he ran a multi-site sales, customer service, and lead development Call Center operation. A member of CCW’s Advisory Board, LaRoche is also the host and moderator of CallMiner’s popular Education Webinar series and is a frequent blogger, podcaster, guest speaker, and author on speech analytics, technical, collections, sales, customer experience, and leadership topics.