Director, Custom Research & VoC Programs, Wolters Kluwer

Lynette Lager leads a team within the Governance, Risk & Compliance division of Wolters Kluwer responsible for executing a robust enterprise-wide customer experience measurement program.  Her team partners with all the legal and financial business units across GRC and works in tandem with data analytics management to inform decisions and drive accountable actions.  Lynette resides in NYC and is a long-standing member of the Financial Women’s Association of NY.