Chief Customer Officer, Esri
Nick Frunzi is the Chief Customer Officer at Esri, leading cross-divisional and cross-functional teams to transform the customer experience for Esri’s global customer base. After many years in discrete customer roles, Nick realized the power that CX leadership could have in uniting entire organizations with one vision to make a customer successful.
Combining his lifelong appreciation and passion for good architectural, industrial and web design with the principles of CX allows him to lead teams that make complex ideas and processes holistic, yet simple and straightforward. When Nick is not driving Esri’s CX future you can find him on a racetrack, on skis, or in his grove farming avocados and limes.