CX SF 2019

October 17 – 18  |  San Francisco Marriott Marquis

Shannon Rivers

Director, PricewaterhouseCoopers

Shannon Rivers is responsible for strategy around delivering to clients the PwC Experience, which includes oversight of the firm’s client relationship programs, utilizing the Net Promoter System (NPS) methodology. Shannon also manages the reporting and analytics for CX, emphasizing client and firm-wide action, as well as predictive analytics.