Director of CX Product Management, Comcast

Will has extensive experience in big-data personalization, business intelligence, optimization, market research, and end-to-end retail operations. At Comcast CX, Will drives big-data operations and analytics, focusing on omni-channel intelligence, proactive solutions, cross-channel personalization, and continual impact analysis. Before Comcast, Will focused on experience optimization at Monetate and global e-commerce at Radial, Inc. Will studied economics at Colgate University and received his MBA from Cornell University.